Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Happiest
by A verified traveler
Posted 29 Nov 2024
My vacation was not as enjoyable as it should have been. I paid to stay at the best hotel or so I thought it was but service and staff failed to give what is called GOOD CUSTOMER SERVICE. Needless to say or my next trip I will not stay there or make any other future reservation with Embassy Suites
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
Dear Cynthia, Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to serve you on a return trip better if given the chance. Sincerely, Dee Richardson, GM
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
Dear Benedick, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Dee Richardson, GM
by A verified traveler from Newport News
Posted 27 Nov 2024
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
Dear Nasir, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Dee Richardson, GM
by A verified traveler from Laurel
Posted 26 Nov 2024
.
Comment from Hotel Management
26 Nov 2024 by GM , Hotel Management
Dear Terri, Thank you for your time in sharing your kind review, and please visit us again. Best, Dee Richardson, GM
by A verified traveler
Posted 23 Nov 2024
Enjoy my stay in the corner suite
Comment from Hotel Management
24 Nov 2024 by GM, Hotel Management
Dear Porsha, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Dee Richardson, GM
by A verified traveler
Posted 21 Nov 2024
Amazing stay! Great room, comfortable bed, and the friendly staff made it a wonderful trip!
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear Pamela, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Dee Richardson, GM
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Tashawn, Thank you for your patronage. We are delighted to know you enjoyed your stay. We hope to see you again soon. Best, Dee Richardson, GM
by A verified traveler
Posted 19 Nov 2024
The staff was great!
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Mario, We are truly committed to delivering outstanding customer service, and I am thrilled that you recognized our efforts. Thank you for choosing us; we eagerly anticipate the opportunity to serve you again! Best, Dee Richardson, GM
by A verified traveler
Posted 15 Nov 2024
It’s disappointing that I booked and paid for a king bed only to be told that I was bumped. I book that size for a reason and to be pushed into something that doesn’t accommodate my size results in a restless night. No consideration was given and no alternatives. Instead of offering me a solution I was referred to Expedia since I booked through 3rd party website. This is supposed to enhance the experience, not make it more difficult. As for my room, it’s quite dated and obvious that pets have been in there due to a lingering wet dog odor. Thankfully my disastrous stay is only for 1 night. Embassy suites is no longer on my approved stay list.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Henry P., We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. I'm sorry we appeared unaccommodating; that is never our intention. Thank you for your honest feedback, which we will use to foster improvement. Sincerely, Dee Richardson, GM
