Ratings based on 311 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Raj Singh, Hotel Management
We are glad you enjoyed your stay with us, we hope to see you again soon!
by A verified traveler from Chino Hills
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Raj Singh, Hotel Management
We are glad you enjoyed your stay with us, we hope to see you again soon!
by A verified traveler
Posted 26 Oct 2024
The outside "smoking area" was just a trash pile and it sounded like a daycare was being held outback? Whole families living in the rooms along sith the staff. Trap hotel not a best western
Comment from Hotel Management
7 Nov 2024 by Raj Singh, Hotel Management
We are sorry you did not enjoy your stay with us, we hope you give us another chance to make your next stay with us exceptional.
by A verified traveler
Posted 13 Oct 2024
It was okay, the breakfast area had some issues with the coffee dispenser not working and the waffle iron burned a guy's hand. The food choice was not super appetizing..
Comment from Hotel Management
7 Nov 2024 by Raj Singh, Hotel Management
We are sorry you did not enjoy your stay with us, we hope you give us another chance to make your next stay with us exceptional.
by A verified traveler
Posted 5 Oct 2024
Pretty good for a pit stop stay between destinations
Comment from Hotel Management
7 Nov 2024 by Raj Singh, Hotel Management
Thank you for staying with us, we hope to see you again soon!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Raj Singh, Hotel Management
Thank you for staying with us, we hope to see you again soon!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
7 Nov 2024 by Raj Singh, Hotel Management
Thank you for staying with us, we hope to see you again soon!
by A verified traveler
Posted 18 Sep 2024
Arrived to a room with stains on every upholstered surface and many areas of the carpeted and a foul sewer like odor. Dead bugs on floor, hair on sheets under bedspread. Elevator, and hallway at exit of elevator, extremely dirty, large trash cart at 2nd floor elevator lobby, used disposable gloves laying on floor. Could not tolerate the conditions in location and left the hotel dinner and to search for better accommodations. Tried to check out around 9:15 pm and was told I could not check out until the reservation of Friday 9-6 through check out on Sunday 9-8-24 expired. Requested a copy of some proof I was attempting to check out and the evening desk clerk printed and provide a portfolio of information for the stay with a date and timestamp for Friday, 9/6/24. Desk clerk also advised of some issues with cleanliness from some of the assigned staff and apologized. Left the location for an available and clean accommodation in Roseville, CA a great distance away from the family event occuring in Dutch Flat. Tried get a refund via the Expedia help line and was advised the Best Western property refused to provide a refund. Still seeking reimbursement via alternative methods. Would never recommend this location to anyone , ever.
Comment from Hotel Management
7 Nov 2024 by Raj Singh, Hotel Management
We are sorry you did not enjoy your stay with us, we hope you give us another chance to make your next stay with us exceptional.
by A verified traveler
Posted 12 Sep 2024
Staff is great and accommodating. Breakfast is good and nicely presented. Room was clean, with a bit of extra attention to bathroom (hair left in shower and bathroom floor) but overall the room was clean and had a fresh smell.
Only negative is the pool area furniture - I felt the pool furniture needed some TLC. Chairs/lounge chairs and table need replacing or renovation. Umbrella that used to be there, is now missing. Furniture was in disarray, (spiderwebs, dirty, unstable and tossed about). The pool itself was very clean as was the pool deck.
All in all the stay was positive. I will be back.
Comment from Hotel Management
7 Nov 2024 by Raj Singh, Hotel Management
Thank you for staying with us, we hope to see you again soon!
by A verified traveler from Sunnyvale
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Raj Singh, Hotel Management
Thank you for staying with us, we hope to see you soon!
