Ratings based on 140 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from jackson
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Rob, Hotel Management
Thanks for your feedback & appreciate your business.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Thanks for feedback. We will work on importants.
by A verified traveler from Iron
Posted 11 Oct 2024
Unfit for human habitation. We were booked for 2 nights, forced to stay one due to a commitment in town. We flew in and arrived at the hotel in time to go in, drop off our stuff and head to our event. After getting back late in the evening and having a chance to look at the room closer, we went to the store and bought a plastic mattress protector to fit over the whole bed. We also bought pillows and a blanket. There was a party going on in the next room half the night, which didn’t matter anyway as we laid awake, not wanting to move and touch anything. There was one towel and wash cloth. But that didn’t matter either because the shower didn’t work and there was no shower curtain. We had to wash up under the tub faucet. Bugs and filth everywhere. We packed up in the morning and tried to talk with someone in the office, no one around and no one answered the phone. There was absolutely no chance we were spending the second night there! I called Expedia to explain the situation and even sent photos. They attempted to intervene on our behalf for a refund for the second night but the hotel declined to refund us. I believe this is the only hotel in or near Coldspring. If you need to stay in that vicinity, do yourself a favor and take some advice. DO NOT BOOK A ROOM AT THE COLDSPRING INN!
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Thanks for your feedback.We did deep investigation and found lots of things are not matching with your description, but still we will try to improve. Thank you.
by A verified traveler
Zero star review
Posted 11 Jun 2024 on HotelsRoom stunk of insecticide and the door did not latch at all. They refused to give me another room and I stayed at a different property.
Worse than 1 star.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Regret for your experience, but thanks for letting us know. We will try to fix it from our end.
by A verified traveler
Posted 20 May 2024
dumpster area was filthy and the entire property was overrun with flies.
the young man that runs the place does a great job and is very personable.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Thanks for feedback.Sure to flood situation in area the dumpster/trash service were impacted along with few other. Also, beginning of summer is fly season… we will try our best to address the fly issue.
by A verified traveler
Posted 18 May 2024
It was a nice hotel and the clerk doing the check in was very polite and helpful. Would stay again and recommend to other
Comment from Hotel Management
21 May 2024 by Gauge, Hotel Management
Thanks a bunch & sincerely appreciate your feedback.
by A verified traveler
Posted 6 May 2024 on Hotels
Comment from Hotel Management
12 May 2024 by Rob, Hotel Management
Thanks for feedback.
by A verified traveler
Posted 2 May 2024
Sheets were stained and old used soap in restroom
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Thanks for your feedback & We will have a look into the issue and we will try to be productive going forward…
by A verified traveler
Posted 29 Apr 2024 on Hotels
I love this little town. I won't say anything mean but it was not a comfortable or cleanly stay. If these issues were addressed the stay would have been lovely.
Comment from Hotel Management
29 Apr 2024 by Manager, Hotel Management
Thanks for feedback.We will definitely look into it & fix it soon.
by A verified traveler
Roadside motel with charm
Posted 19 Apr 2024 on HotelsNice night. Great bed, clean and updated
Comment from Hotel Management
21 Apr 2024 by Rob, Hotel Management
Thanks for feedback.
