Ratings based on 380 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
The staff was friendly. The fitness gym was in good shape.
Comment from Hotel Management
25 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you Ronald for providing us feedback from your stay at our Holiday Inn Express Cold Lake. We’re glad to hear that our team made your stay an enjoyable one and that you approved of our 24h well equipped fitness centre. Your feedback is greatly appreciated and helps us continue to improve our services. We hope to welcome you back soon for an even better experience. Safe travels!
by A verified traveler
Posted 21 Sep 2024
Very oomfortable room with a great breakfast - loved the cinnamon buns.
Comment from Hotel Management
22 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you Janet for your fantastic 5/5 rating! We’re thrilled to hear that you had a comfortable stay at our Holiday Inn Express Cold Lake and enjoyed our complimentary hot Express Start breakfast buffet. We’re especially glad you loved our signature cinnamon buns—they’re a guest favorite! We look forward to welcoming you back soon!
by A verified traveler
Posted 16 Sep 2024
Very nice hotel
Comment from Hotel Management
17 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you Blair for your fantastic 5/5 rating! We’re delighted to hear that you had a pleasant stay at our Holiday Inn Express Cold Lake. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service. We look forward to welcoming you back soon!
by A verified traveler from Goodsoil
Posted 16 Sep 2024
Overall an excellent experience!
Comment from Hotel Management
17 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you Chelsey for your wonderful 5/5 rating! We’re thrilled to hear that you had such a positive experience during your stay. Your feedback is incredibly valuable to us and inspires our Holiday Inn Express team to maintain high standards of service. We look forward to welcoming you back in the future when your travels bring you back to Cold Lake!
by A verified traveler from Edmonton
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you so much Slaven for your fantastic 5/5 review! We are thrilled to hear that you enjoyed your stay with us. We strive to provide the best experience for our guests, and it’s wonderful to know we succeeded during your visit. We look forward to welcoming you back to our Holiday Inn Express Cold Lake in the future.
by A verified traveler from Edmonton
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you Sandro for taking the time to share your feedback from your stay at our Holiday Inn Express hotel. We always strive to provide an exceptional experience for our guests, and your feedback helps us identify areas where we can improve. If there’s anything specific you think we could do better, please don’t hesitate to let us know. We value your input and are committed to making your next stay even more enjoyable. We look forward to welcoming you back when your travels bring you back to Cold Lake.
by A verified traveler
Posted 15 Sep 2024
Hotel staff friendly, helpful, food was great, pool area was clean.
Comment from Hotel Management
15 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you so much Shannon for your wonderful review! We’re thrilled to hear that you had such a positive experience with us at our Holiday Inn Express Cold Lake. Our team works hard to ensure every guest feels welcome and well taken care of, and it’s great to know we hit the mark during your stay. We’re also glad you enjoyed our complimentary hot Express Start breakfast and found our facilities to your satisfaction. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 12 Sep 2024
Beautiful Executive suite. Nice pool. Good restaurant
Comment from Hotel Management
13 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you Donna for your kind words about our Executive suite and pool! We’re delighted to hear you enjoyed your stay at our Holiday Inn Express Cold Lake. Regarding the restaurant, we don’t have one on-site, but we do offer a complimentary hot breakfast buffet that many guests enjoy. Perhaps you were referring to that? Additionally, there are many wonderful dining options within walking distance of our hotel. If you need any recommendations, feel free to ask! We look forward to welcoming you back soon!
by A verified traveler from Calgary
Posted 11 Sep 2024
I appreciated the sectional sofa in our room which allowed for a gathering place for family.
I wish the vending machines would’ve been stocked with more options and were more accessible via credit card.
Comment from Hotel Management
12 Sep 2024 by Alban, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We’re thrilled to hear that you and your family enjoyed the sectional sofa in your room—it’s great to know that it served as a comfortable gathering place.We also appreciate your input regarding the vending machines. We're always looking for ways to improve our amenities, and we’ll certainly review both the variety of options available and the accessibility for card payments to make them more convenient for our guests in the future.We hope to welcome you back soon and provide an even better experience!Warm regards,
by A verified traveler
Posted 10 Sep 2024
One of the best holiday inn we have stayed at
Comment from Hotel Management
11 Sep 2024 by Holiday Inn Express Cold Lake Staff & Management, Hotel Management
Thank you so much Sue for your wonderful feedback! We’re thrilled to hear that you consider us one of the best Holiday Inns you’ve stayed at. Your kind words are a great encouragement to our team. We look forward to welcoming you back for another exceptional stay soon.
