Ratings based on 306 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Came for wedding reception lovely place stayed for the night comfortably bed lovely lovely breakfast looking over the country's
Comment from Hotel Management
3 Nov 2024 by Sandra, Guest Experience Manager, Hotel Management
John, thank you for leaving us a 5* review. We are delighted that you had such a good time and hope that you will return to visit us again in the future.Best Wishes SBN
by A verified traveler
Posted 24 Oct 2024
The only issue i had was my tv was not working very well and kept glitching but I did tell the hotel staff and they offered a free drink and did offer to move me if I wanted to
Food was lovely and breakfast there was much food to choose from and the grounds were lovely and everyone was very friendly
Comment from Hotel Management
27 Oct 2024 by Sandra, Guest Experience Manager, Hotel Management
Sophie. Thank you for leaving us a 4* review. We are sorry that there was an issue with your TV which has now been resolved. We are pleased that on the whole you enjoyed your visit and look forward to welcoming you back again soon. Best Wishes SbN
by A verified traveler
Posted 24 Sep 2024
Rooms were very dated and old
Comment from Hotel Management
29 Sep 2024 by Sandra, Guest Experience Manager, Hotel Management
Jason, thank you for leaving us a review. We are sorry that you felt that our rooms were very dated. Next time you visit you may wish to choose a golf deluxe room which has been refurbished. We hope that you enjoyed your stay. Kind regards SbN
by A verified traveler
Did not live up to expectations
Posted 2 Aug 2024 on Hotelsroom for three , just one towel two cups very limited access to the pool for £196 it was poor
breakfast was nice and lots of room in the resturant.
Comment from Hotel Management
7 Aug 2024 by SbN Resort, Hotel Management
Thank you for taking the time to leave us a review. We are disappointed to hear that your stay did not meet expectations and have addressed your comments with our team. We do hope to see you again in the future.
by A verified traveler
Posted 1 Aug 2024
Great hotel with lovely friendly and jolly staff. Would definitely come back
Comment from Hotel Management
7 Aug 2024 by SbN Resort, Hotel Management
Hi Timothy, thank you for your 5* review and kind feedback. We are so pleased you enjoyed your stay and hope to welcome you back in the future.
by A verified traveler
Posted 14 Jul 2024
Didn't get a lot of sleep. There were what assume were staff members moving trolleys outside the which could be heard through the windows at around 11ish. The curtains are about 2 inches in front of the windows in the room I was in so I naturally woke at about 6am and couldn't get back to sleep with how bright it was.
The hotel itself is lovely, the staff were friendly (just not happy about the noise I assume they caused), not ideal after a 5 hour drive.
Comment from Hotel Management
14 Jul 2024 by Sandra, Guest Experience Manager, Hotel Management
Cameron, thank you for leaving us a review. We are pleased that on the whole you enjoyed your visit however we are very sorry that you were disturbed by both the daylight and trolleys. We hope to see you again soon. Best Wishes SbN
by A verified traveler
Posted 8 Jul 2024
This was my first stay at the property whilst at a conference in a nearby town. As it is marketed as a more of a upmarket golf/ wellness hotel (I’m not a golfer so can’t comment on these facilities), I think my expectations were a tad higher. The bathroom in the bedroom I stayed in could do with a deep clean, there was a mold in the corner of shower and limescale in the toilet bowl.
Breakfast was top notch and serving staff excellent. Gym is very well equipped for a hotel and access to the pool facilities was a nice bonus.
Reception staff were lovely too.
Comment from Hotel Management
17 Jul 2024 by Sandra, Guest Experience Manager, Hotel Management
Libuse, thank you for taking the time to leave us a review. We are sorry that the bathroom did not meet your expectations which has been addressed with the respective Team. We are however pleased that you enjoyed your visit and hope to see you again in the future. Best Wishes SbN
by A verified traveler
Lovely stay, receptionists need customer service t
Posted 2 Jul 2024 on HotelsFood was amazing, bar and restaurant staff were excellent.
Receptionist needs training on customer service and welcoming guests. No tlc, just told us where are rooms were no information on where the spa was, that we had to book, breakfast times etc. We was the only guests at check in so not excuse she wasn't busy. Spa receptionist was moody, very funny with us for not booking in but we didnt know. Other than that all good 👍
Comment from Hotel Management
3 Jul 2024 by Sandra, Guest Experience Manager, Hotel Management
Thank you for leaving us a 4* review, we are sorry that you were not made to feel as welcome as we had hoped. This has been addressed with both the Reception and Spa Managers as this is not to our usual high level of customer service. We are however pleased that you had an enjoyable stay and hope to see you again very soon. Best Wishes SbN
by A verified traveler
Posted 30 Jun 2024
Comfy rooms
Spa ok
Sports bar not very clean
Comment from Hotel Management
3 Jul 2024 by Sandra, Guest Experience Manager, Hotel Management
Lynne thank you for taking the time to leave us a 4* review, your comments of which have been addressed.. We are pleased that on the whole you enjoyed your stay. We hope to see you again soon. Best Wishes SbN
by A verified traveler
Posted 7 Jun 2024 on Hotels
The hotel is a little tired and the room was very average for the cost
Comment from Hotel Management
9 Jun 2024 by Sandra, Guest Experience Manager, Hotel Management
Thank you for taking the time to leave a review and we are disappointed that your stay was not as good as we had hoped. Kind regards SbN
