Ratings based on 70 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler
Posted 13 Oct 2023
It is not even open!
by A verified traveler
Posted 21 Sep 2023 on Hotels
by A verified traveler
Posted 18 Jul 2023 on Hotels
by A verified traveler
Stay okay - Service poor
Posted 8 Jul 2023 on HotelsStay was okay.
Did not receive a receipt which is disappointing.
Can’t do business expense claim without a receipt so called hotel. Still not seen a receipt.
by A verified traveler
Posted 19 Jun 2023
Rooms facing road very hot in afternoon. Luckily could open windows a bit and allow the cooler evening breeze in, so had to use ear plugs to deaden the noise from the street both car and humans
by A verified traveler
Stains dirt and hair under bed covers
Posted 20 Apr 2023 on Hotels A slightly broken toilet seat (offset) in maintained. A shower dial that was really hard to adjust. Which would have been fine but the evening was ruined by me finding stains under the bed sheet including small black peice and hair. For £95 I felt like I had been robbed. Really disgusting . I travel slot for work and put up with alot. But a dirty bed is unacceptable. This is the first time I leave a bad review. I have a photo for evidence but the app is not allowing me to upload
by A verified traveler
Posted 25 Jan 2023
I booked a hotel room for a US university student staying in Colchester. When she arrived at the property at 9 pm (one hour after the booking was accepted), she had to bang on the door and wait 10-15 minutes for someone to admit her. She was shown to a room and discovered as soon as the person left that the door would not close completely, so it would not lock. Obviously a dangerous situation. She tried calling the front desk and walking down there. No one was available to help her.
She had to leave the hotel (not what she wanted to do) and go to another. The hotel did not respond to email requests for a refund and has denied the refund.
DO NOT BOOK HERE IF YOU ARE CONCERNED ABOUT YOUR PERSONAL SAFETY OR MINIMUM LEVELS OF CUSTOMER SERVICE.
by A verified traveler
Never Again!
Posted 4 Dec 2022 on HotelsOn arrival and after we had checked in and given our room we were told there was going to be a party on our 1st night.
We had no advance warning of this or any email to let us know.
The music/noise was very loud and was still going on at past 1 o clock in the morning. We tried to call reception many times and it was closed. On telling them at the desk the next day they didnt seem to care.
If we had been forewarned we would have made other arrangements or been prepared.
The room was small and dated. The carpet hadn't been hoovered and there were sweet sticky bits all over it.
For the price we paid we could have stayed elsewhere.
by A verified traveler
Lovely stay
Posted 27 Nov 2022 on HotelsWe had a lovely stay at the Star Anglia, very welcoming. Great room and facilities.
