Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Was under construction. Made it work! Good breakfast, nice people, nice room.
Comment from Hotel Management
18 Nov 2024 by Terri DeVoe-General Manager, Hotel Management
Sara, thank you so much for staying with us. We are thrilled to hear that you enjoyed your stay. We do look forward to seeing you again when our renovations are complete.Sincerely,
by A verified traveler from Rochester
Posted 10 Nov 2024
Under construction
Comment from Hotel Management
10 Nov 2024 by Terri DeVoe-General Manager, Hotel Management
Adrienne, many thanks for taking the time out of your busy day to post a review for our hotel. We appreciate your business and hope to see you on your next trip to the Capital Region!Sincerely,
by A verified traveler
Posted 4 Nov 2024
The pool was nice and the room was clean but the hotel is undergoing renovations which started very early in the morning which made it impossible to sleep past 8 am. I wish they had told the renovation team to start after checkout.
Comment from Hotel Management
8 Nov 2024 by Terri DeVoe, Hotel Management
Good afternoon John! I would like to apologize for the noise from the construction team. We will share this with the renovation team and research ideas to be more accommodating to our guests. We anticipate to be completed with renovations in a few months. I hope that you will return once renovations are complete, to receive the new and better hotel experience!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Terri DeVoe, Hotel Management
Good afternoon Tuyet! I hope that you enjoyed your hotel stay with us. I see that you gave a 3 out of 5 rating on your stay. Would you mind sharing with me your experience?
by A verified traveler from Landenberg
Posted 2 Nov 2024
Building under renovation so hard to rate. Staff was nice- friendly at desk and morning breakfast person, Linda was upbeat and kind!
Comment from Hotel Management
8 Nov 2024 by Terri DeVoe, Hotel Management
Good morning Donna! I am happy to hear that you enjoyed your hotel stay with us! I am also happy to hear how friendly our hotel staff is! We anticipate for our hotel renovations to be complete within the next few months. We hope that you plan to return to our hotel again to get the full brand new experience!
by A verified traveler
Posted 30 Oct 2024
Front desk staff was nit helpful or polite. She didn't want to check a whole line of people in while she waited for her relief. Very unprofessional
Comment from Hotel Management
30 Oct 2024 by Terri DeVoe-General Manager, Hotel Management
Fabiana, it is very disappointing to hear of your poor experience with our front desk associate. This is not how we provide great hospitality. We will address your concerns with our staff. We do hope you will give us another chance in the future.Sincerely,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Terri DeVoe-General Manager, Hotel Management
Karen, thank you for your generous review from your stay with us! We look forward to seeing you again on your next trip to the Capital Region. Safe travels,
by A verified traveler
Posted 26 Oct 2024
Under construction yet clean and nice new rooms
Comment from Hotel Management
27 Oct 2024 by Terri DeVoe-General Manager, Hotel Management
Vincenzo, many thanks for a great review. We are thrilled to hear that you enjoyed your stay with us and we look forward to having the opportunity to service you again with great hospitality.Sincerely,
by A verified traveler
Posted 26 Oct 2024
The first person would not let us check in at 2:45 since checkin was at 3:00. We had to sit and wait for the 15 minutes in order for us to get a room. The second person who checked us in was very nice though.
The hotel was under construction so the first floor was a mess. Our room was nice but very very small as it did not even have a bureau put clothes in. Thank goodness this was only a 1 night stay otherwise I would have moved to another hotel.
Comment from Hotel Management
27 Oct 2024 by Terri DeVoe-General Manager, Hotel Management
Joe, I am sorry to hear that you did not enjoy your stay with us. We value your business and you did not experience our Core Value of great service and hospitality for every guest. We do hope you will give us another opportunity down the road to experience the proper service from our staff.Sincerely,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Terri DeVoe-General Manager, Hotel Management
Ernesta, our sincere apologies for your experience with your stay. We take pride in providing our guests with great hospitality and we are disappointed that you were unhappy with your stay. Please feel free to reach out for a resolution to your experience.Sincerely,
