Ratings based on 228 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Dannielle, Hotel Management
Anna, thank you for your feedback. We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any specific concerns, as we’d like to address them and improve our service.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Dannielle, Hotel Management
Thank you for your excellent review! We're thrilled you had a great stay and appreciate your feedback. We look forward to welcoming you back again soon!
by A verified traveler
Posted 29 Jul 2024 on Wotif
Comment from Hotel Management
18 Sep 2024 by Dannielle, Hotel Management
David, thank you for your perfect 5/5 rating! We're delighted you had such a positive experience and look forward to welcoming you back soon!
by A verified traveler
Posted 29 Jul 2024
Very outdated. Balcony furniture broken. No fly screens. Toilet system noisy seems to run all the time. You can hear all other rooms around you. But on a good note it was clean. Bed was comfortable.
Comment from Hotel Management
5 Aug 2024 by Dannielle, Hotel Management
Max, thank you for sharing your feedback. We're glad to hear that you found the room clean and the bed comfortable. However, we apologize for the issues you encountered, including outdated furnishings, broken balcony furniture, lack of fly screens, and noise disturbances.We appreciate your comments and will address these concerns to improve our facilities. Your satisfaction is important to us, and we hope to provide you with a better experience on your next visit.
by A verified traveler
Posted 28 Jul 2024 on Wotif
Bottles of fresh water were much appreciated
Comment from Hotel Management
5 Aug 2024 by Dannielle, Hotel Management
Lavinia, thank you for your review! We're glad to hear that you appreciated the bottles of fresh water provided during your stay.We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Jul 2024 on Wotif
Comment from Hotel Management
18 Sep 2024 by Dannielle, Hotel Management
Peter, t hank you for your perfect 5/5 rating! We're delighted you had such a positive experience and look forward to welcoming you back soon!
by A verified traveler
Posted 15 Jul 2024
It was ok. Right on the Pacific Highway. Traffic noise a pain.
Comment from Hotel Management
16 Jul 2024 by Dannielle, Hotel Management
Thank you for your feedback. We apologize for the inconvenience caused by the traffic noise from the Pacific Highway. Your comments are important to us.We hope to have the opportunity to welcome you back for a more pleasant stay in the future.
by A verified traveler
Posted 14 Jul 2024
Good strong shower - massage
Comment from Hotel Management
16 Jul 2024 by Dannielle, Hotel Management
Thank you for your 5/5 review! We're glad to hear you enjoyed the good, strong shower.We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Jul 2024
Only issue was very noisy
Comment from Hotel Management
12 Jul 2024 by Dannielle, Hotel Management
Alan, thank you for your feedback. We're glad to hear you enjoyed your stay despite the noise issue. We apologize for any inconvenience the noise may have caused and appreciate your understanding.Your feedback is valuable to us as we work to improve our guests' experiences. We hope to welcome you back for a quieter stay in the future.
by A verified traveler
Posted 8 Jul 2024 on Wotif
Such a nice place to stay the bed was amazing and the best shower the staff were so friendly
Comment from Hotel Management
9 Jul 2024 by Dannielle, Hotel Management
Chris, thank you for your fantastic 5/5 review! We're thrilled to hear that you enjoyed your stay, found the bed amazing, and loved the shower. Our friendly staff appreciates your kind words.We look forward to welcoming you back soon!
