Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from lewiston
Posted 23 Sep 2024
The hotel itself was clean and tidy. The gal at the front desk was great.
Our bed however was not great. The king size bed had three large divets/holes right across the middle of the bed. Like bowling ball size. We tried to sleep around the holes but it was awful. I dont know how theyve kept that mattress in that condition. The bedspread also smelled like old seaman. We ended up removing it.
At check in we requested a late check out. But the housekeeping staff checked in three seperate times to ask when we were leaving. Probably wouldnt stay again.
Comment from Hotel Management
23 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are glad you were warmly welcomed and that you found the room clean and well-appointed, April. We are sorry you did not have a restful night at our hotel. The room's mattress will be replaced immediately. We rely on our guests to inform us of anything amiss with the room that our staff does not detect. Please accept ouur apologies for the eagerness of our staff, They did not receive your late check-out request before begining the day. We hope you will reconsider another lovely stay at our location in Coeur d'Alene.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are pleased you enjoyed an excellent experience at the Quality Inn & Suites Coeur d'Alene, David. We hope you will return to visit us and let us share our hospitality with you again.
by A verified traveler
Posted 22 Sep 2024
The grassy area in the back, the easy packing and how close everything is to the hotel.
Comment from Hotel Management
22 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the wonderful review, Della. We are glad you enjoyed the easy access to our hotel and the convenience of the nearby businesses. We hope you will join us again at the Quality Inn & Suites Coeur d'Alene.
by A verified traveler
Posted 22 Sep 2024
Will stay again
Comment from Hotel Management
22 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
Katherine, We are thrilled you will return to enjoy many more great experiences at the Quality Inn & Suites Coeur d'Alene. Thank you for the wonderful rating and review!
by A verified traveler
Posted 21 Sep 2024
Having pool is always a winner with the famiky.
Comment from Hotel Management
22 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for your lovely review, Paloma. We hope you will have faith that the Quality Inn & Suites Coeur d'Alene staff will continue to provide wonderful experiences for you in the future. We are delighted your family enjoyed the 24-hour pool access.
by A verified traveler
Posted 20 Sep 2024
The beds were very comfortable and there were chocolate chip cookies in the lobby
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
We hope you will allow us to share a better visit for you in the future, Teresa. Our team is eager to remedy any issues our guests have when they stay right away. Please let us welcome you for the comfortable experience you deserve at our location in Coeur d'Alene.
by A verified traveler
Posted 12 Sep 2024
Very clean and welcoming.
Heat/air unit noisy all night on or off!
Comment from Hotel Management
13 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for your patronage, Jan. We are glad you enjoyed a great stay at our hotel. I am sorry for the noise of the air conditioning and heating unit, and we will have it serviced immediately. We hope you will return to experience a better stay in the future.
by A verified traveler
Posted 9 Sep 2024
There was no elevator so staying up on the third floor trying to carry a big heavy bag up and down was not helpful
Comment from Hotel Management
10 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
Holly, We are happy to assist with luggage transport whenever possible. Please allow us to improve your experience during another visit to our hotel.
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for sharing your feedback with us, Brigett. Our goal is to provide a wonderful experience for our guests, and we hope you will allow us the opportunity to make your next stay marvelous.
