Ratings based on 9 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 19 Mar 2024 on Hotels
by A verified traveler
Posted 2 Feb 2024
by A verified traveler
Posted 1 Feb 2024
We had a confirmed reservation made through Expedia for 1 night (arrival on Jan 18, 2024). When we arrived at the property at around 6:00pm (local time) to check-in, we were denied access to the hotel. Instead, we were asked to leave the premises, because we questioned the 19 percent VAT surcharge the owner added to our bill from an earlier stay made a few days prior. He canceled our confirmed reseravtion on the spot in our presence! just because we had the audacity to question an illegal, unauthorized, surcharge to our earlier bill. According to Chilean law, foreign visitors with a passport and legitimate tourist card (which we showed him) are EXEMPT from paying the 19 percent VAT (aka IVA) surcharge. During the same 4 week trip we stayed at various properties in Chile, including those in Santiago, Puerto Varas, Cochrane, Puerto Ibanez, Puerto Tranquillo, Villa O' Higgins and not a single one of them added the 19 percent VAT surcharge to our bill. Fortunately, we were able to find alternative accomodations for the night, because we are resourceful and able to handle difficult situations. But beware, you may not be able to! particularly during high season, and end up sleeping in your rental car or on a bench in the nearby public park. Avoid the temperamental, unprofessional conduct of this owner and book your accomodations somewhere else. We have never been kicked out of a hotel before. Wow! what an unexpected first experience.
Comment from Hotel Management
1 Feb 2024 by Kalfu , Hotel Management
El pasajero fue muy mal educado, tratando al propietario de deshonesto, por lo que ejercí mi derecho a no atender a quien no sabe comportarse, por lo que note recomiendo recibir a este señor, siendo a la única persona en estos ocho años de mi hotel tener que negarle el acceso a una persona.
by A verified traveler
Posted 29 Dec 2023
An excellent choice for a quiet and comfortable stay. Moreover, the proprietor, Rodolfo, was very helpful when I called needing information about the state of local roads, Paso Roballos, Patagonia National Park, Lucas Bridges, Tompkins Conservation and the associated new museum, all of which made our trip most rewarding.
Comment from Hotel Management
29 Dec 2023 by Rodolfo , Hotel Management
Thank you Susan, it was a pleasure serving you. Greetings... Rodolfo Sáez
by A verified traveler
Posted 19 Oct 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Rodolfo, Hotel Management
Muchas gracias Ricardo, que tenga un bonito y seguro retorno a su hogar.
by A verified traveler
Posted 28 Jan 2019
This is a "boutique" place within Cochrane.(Province Aysen)
Rodolfo make us feel at home and he has a good knowledge of the area.
We had a wonderful time.
Comment from Hotel Management
5 Feb 2019 by Rodolfo, Hotel Management
Muchas gracias, esperamos que su estadía fuese una agradable experiencia...
Saludos.
Rodolfo Sáez
Kalfu Patagonia
by A verified traveler
Posted 10 Nov 2024
Het was een uitstekend appartement, ruim, schoon. De gastheer was heel vriendelijk. Het ontbijt is top
by A verified traveler
Nice place
Posted 15 Feb 2024 on HotelsHelpful staff, good standard explains the higher than normal price. Large livingroom/kichen on ground level, sleeping room 2nd floor. Very good breakfast
