Ratings based on 72 Verified Reviews

3.4 out of 5
77% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jan 2024
4 out of 5
by A verified traveler

Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
27 Oct 2023 by La Gerenca, Hotel Management
Gracias por su puntuacion!Esperamos tener el honor de su visita en el futuro!
4 out of 5
by A verified traveler

Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
18 Sep 2023 by Manager, Hotel Management
Estimado Huesped,Agradecemos por su gentil puntuacion, esperamos tener el honor de atenderlo en el futuro!Atte.
1 out of 5
by A verified traveler

Posted 16 Aug 2023
Es un robo nunca me llegó confirmación y me cobraron nunca se pusieron en contacto conmigo y no sabía q estaba confirmada la reserva
Comment from Hotel Management
2 Sep 2023 by La Gerencia, Hotel Management
Estimada Sra. Viviana,Lamentamos que utilice un medio para informar a posibles clientes sobre la calidad de nuestro establecimiento durante su estadia. No podemos permitir que debido a su falta de comunicacion con su intermediario, arruine la imagen de nuestra empresa. Usted se presento en el Hotel dias posteriores a su ingreso en el Hotel, solicitando que modifiquemos la fecha de ingres, le comunicamos como corresponde que todos los cambios los debe realizar a traves de la plataforma, posteriormente usted coloca este comentario sin sentido, dado que usted nunca realizo la reserva directa con el Hotel, nosotros a usted no le cobramos un solo centavo, sino que de acuerdo a contrato cobramos segun las facturas a Expedia.comPor favor le sugerimos que de acuerdo a su reserva con Expedia pueda resolver su problema, y no desprestigiar a nuestra empresa, que no incumplio en absoluto el contrato, su habitacion estaba lista en la fecha reservada y fue usted la que no llego al Hotel en esa fecha!
1 out of 5
by A verified traveler from Mission Viejo

Posted 15 Jun 2023
In the third room she was finally given on the night she checked in, that is, because the first two were so dirty, including the carpet and bedding with hairs, etc., she found a hole in the floor big enough for someone to crawl through in the bathroom! But by then she was tired of switching rooms and covered it with a trashcan and put a glass on top in case someone tried to move it from underneath she would be able to hear the glass break. Needless to say, she didn't sleep well that night, which is why she checked out the next day and canceled the rest of her reservation.
Comment from Hotel Management
19 Jun 2023 by Manager, Hotel Management
Dear Guest,sorry for our late reply, we made a complete quality audit to check all your complaints. Sorry for the room change, we had troubles that day with water and we tried to give you an equal room as your reservation. About the "hole" you mentioned on your review, we did not find any hole or anything like that, so we think you maybe magnify the problems, due to the room changes! We offer you an apologize for your bad experience, but we couldnt find any hole as you mentioned!Best regards,
5 out of 5
by A verified traveler

Posted 28 Feb 2023
Its like a movie! Everything looks like time never passed! We enjoy it so much and had an incredible massage by Daniela at the spa
Comment from Hotel Management
26 Apr 2023 by Manager, Hotel Management
Gracias por su gentil puntuacion! Esperamos ser merecedor de su eleccion en el futuro!
4 out of 5
by A verified traveler

Posted 2 Jan 2023 on Hotels
Comment from Hotel Management
9 Jan 2023 by Manager, Hotel Management
Estimado Huesped,Gracias por su gentil puntuacion, esperamos tener el honor de atenderlo en el futuro!Atte.La Gerencia
4 out of 5
by A verified traveler

Posted 7 Jan 2022 on Hotels
Comment from Hotel Management
16 Feb 2022 by Manager, Hotel Management
Dear Guest! Thanks for your kind feedback! Hope we can serve you again! Best Regards,
1 out of 5
by A verified traveler from Utah

Posted 12 Feb 2020 on Travelocity
Claims to be a 4 star property, it is far from it. The hotel rooms have not been updated for at least 50 years. Smoking is common place in the rooms. There is no fan in the bathroom There is no one in the hotel who speaks English. The pictures are very deceptive. On the other side. The staff is very friendly and helpful. The restaurant is very good.
Comment from Hotel Management
17 Feb 2020 by Manager, Hotel Management
Dear Guest, We are sorry that your stay had not been comfortable! If you needed a non smoking room, we have available, and you should ask on your reservation, so we could remark this fact! Hope the best for you in your next visit to Cochabamba!°
4 out of 5
by A verified traveler

Comfortable and friendly staff

Posted 24 Mar 2019 on Hotels
Comfortable room with air-con, good sized room and bathroom, really friendly helpful staff, decent options for breakfast, convenient location for town centre.
Comment from Hotel Management
8 Apr 2019 by MANAGER, Hotel Management
Dear Guest, Thanks for your kind feedback, We are glad to you had spent a great time in our Hotel. Hope to have the honour of your stay on your next visit!
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