Ratings based on 459 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Happy time
Posted 18 Aug 2024 on HotelsVery happy family get together
Comment from Hotel Management
31 Aug 2024 by JG, Hotel Management
Dear Cyril,Thank you for taking the time to share your feedback!It was a pleasure to have you all with us, and we’re glad to know your experience was a joyful one.We hope to have the opportunity to welcome you and your family back for more memorable moments in the future!Best regards,Jorge GasconFront Office Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Attentive staff.
Comment from Hotel Management
13 Aug 2024 by MK, Hotel Management
Dear TravelerThank you for taking the time to post a review after your recent stay at Woodlands Park Hotel. It was good to see that we met your expectations.All guest feedback is shared with the team and I know they will also be very happy to see your comments. Thank you again and we hope to have the pleasure of welcoming you again in the future.Yours sincerelyMagdy Kamel
by A verified traveler from Rocklin
Posted 6 Aug 2024
My wife and I with our two young children stayed July 17th & 18th 2024.
We booked a suite for the four of us at the Woodlands Park Hotel a few months prior for the first two nights of our 8 nights visiting my Daughters and Grandchildren.
Having just arrived from an 11 hour flight from America we were looking forward to a fast check-in.
Sadly we were informed at check-in that we would have to move rooms after one night. Only staying two nights in total this was unacceptable. If I had known prior I would have booked our accommodation elsewhere. After 30 minutes of arguing two and fro, adjoining rooms was the Reception Managers final solution.
Having reviewed the rooms we were extremely pleased with the outcome. Modern and well equipped rooms with one room for my wife and I and the boys in the adjoining room with their own bathroom. We were also offered lunch by way of an apology for the mix up and unnecessary stress and in addition two mornings of complimentary full Breakfast. We gladly accepted.
The next morning the Hotel Manager met with us to apologize. He was extremely pleasant and sincere and appreciated his reasoning and professional attitude.
Our stay was excellent and comfortable. Service and
Food was also top notch.
A pleasant stay in a beautiful location and will look at staying again on our next trip to the UK.
Comment from Hotel Management
13 Aug 2024 by MK, Hotel Management
Dear KeithThank you for taking the time to post a review after your recent stay at Woodlands Park Hotel. It was good to see that we met your expectations.About the bedroom allocation upon arrival, I would like to apologize for the inconvenience that has been caused, that was due to unforeseen circumstances, I am glad the Reception Manager has dealt with the situation and updated your rooms to ensure comfort with the children. It was a great pleasure talking to you whilst you were enjoying your lunch with the family on the terrace, and I would like to thank you for your kind words. Thank you so much again for visiting us and looking forward to seeing you next year as agreed. All guest feedback is shared with the team, and I know they will also be pleased to see your comments. Thank you again and we hope to have the pleasure of welcoming you again in the future.Yours sincerelyMagdy Kamel
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by MK, Hotel Management
Dear JaneThank you for taking the time to post a review after your recent stay at Woodlands Park Hotel. It was good to see that we met your expectations.All guest feedback is shared with the team and I know they will also be very happy to see your comments. Thank you again and we hope to have the pleasure of welcoming you again in the future.Yours sincerelyMagdy Kamel
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by MK, Hotel Management
Dear JaneThank you for taking the time to post a review after your recent stay at Woodlands Park Hotel. It was good to see that we met your expectations.All guest feedback is shared with the team and I know they will also be very happy to see your comments. Thank you again and we hope to have the pleasure of welcoming you again in the future.Yours sincerelyMagdy Kamel
by A verified traveler from Issaquah
Posted 10 Jul 2024
Comment from Hotel Management
23 Jul 2024 by JG, Hotel Management
Dear Catherine,Thank you for your excellent 5-star review! We are thrilled to hear that you had a great experience with us.We look forward to welcoming you back for another outstanding stay.Best regards,Jorge GasconFront Office Manager
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by JG, Hotel Management
Dear Jane,Thank you for your fantastic 5-star review! We're thrilled to hear that you had an excellent stay with us.Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the near future.Warm regards,Jorge GasconFront Office Manager
by A verified traveler
Posted 17 Jun 2024
Gardens tired. Investment needed on the building fabric. Not enough staff. A little disorganised . Poly was fantastic, as were the guys in the restaurant and bar.
Comment from Hotel Management
26 Jun 2024 by JG, Hotel Management
Dear Richard,Thank you for taking the time to provide your feedback. We appreciate both your positive comments and constructive criticism.We are glad to hear that Poppy, as well as our restaurant and bar staff, provided fantastic service during your stay. Your kind words will be shared with them.Your feedback is invaluable, and we will address the shortcomings to improve the overall guest experience.Thank you once again for your insights, and we hope to welcome you back in the future for a more seamless stay.Best regards,Jorge GasconFront Office Manager
by A verified traveler
Posted 9 Jun 2024
Lovely had a great night food wonderful and staff very accomadating.
Comment from Hotel Management
26 Jun 2024 by JG, Hotel Management
Dear Tracey,Thank you for sharing your lovely review! We are thrilled to hear that you had a great night and enjoyed the food.We look forward to welcoming you back for another enjoyable stay.Warm regards,Jorge GasconFront Office Manager
by A verified traveler from Manly
Posted 25 May 2024
A special place oozing with heritage
Comment from Hotel Management
30 May 2024 by JG, Hotel Management
Dear Glen,Thank you for your fantastic review!Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay.Warm regards,Jorge GasconFront Office Manager
