Ratings based on 223 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Room service when made an enquiry in the evening unfortunately was going to be over 90 minutes
by A verified traveler
Posted 3 Nov 2024
I normally state at the Premier Inn at Cobham but it was full, so thought I'd try the Hilton.
First shock was they charge you £8 a night for the privilege of parking in their car park; now I can live with city centre hotels doing this, but this is a country hotel and therefore just a budget airline style rip off.
However, the biggest issue was the power failure that left my room without water in the bathroom; I had to attend an important family event unshowered and unshaved. When I enquired about some level of refund, I was told the manager would contact me, they never have.
by A verified traveler
Posted 25 Sep 2024
Good breakfast and nice grounds with friendly staff
Comment from Hotel Management
29 Sep 2024 by Ahmed (Guest relation Manager) , Hotel Management
Thank you for your feedback, we hope to welcome you back soon!
by A verified traveler from Calgary
Posted 12 Sep 2024
by A verified traveler from Ware
Posted 10 Sep 2024
by A verified traveler
Posted 27 Aug 2024
Low standard for a Hilton - no water, noisy, events style hotel
Comment from Hotel Management
27 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Jeff, Thank you for taking the time to leave us a review and feedback to us. Please accept my apologies for the issues that you had with the noise during your stay. Please also note that water is now given to only Hilton Honors members who are silver, gold or diamond.Should your journeys bring you back to Cobham, please let us know so we can ensure your next stay is more comfortable and enjoyable. Kind Regards,
by A verified traveler
Posted 12 Aug 2024
Booked for my parents. They enjoyed their stay but were annoyed by some hidden charges. Parking being the main one. Prices on the menu could also be made more clear.
Comment from Hotel Management
13 Aug 2024 by Ahmed, Hotel Management
Thank you for your feedback It really helps us improve our service!
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
18 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Michael, Thank you for choosing Hilton for your stay in Cobham and thank you for taking the time to leave provide feedback about your recent experience. Should your journeys bring you back to Cobham, please contact us directly and it would be our pleasure to look after your future stays. Sincerely, Guest Relations Manager
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Ahmed, Hotel Management
Thank you for your review, we hope to see you again!
by A verified traveler
Posted 2 Aug 2024
N/a
Comment from Hotel Management
18 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Natascha,Thank you for 5* star review!We look forward to welcoming you back in the near future. Kind Regards,
