Ratings based on 18 Verified Reviews
4.6 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jul 2024
The general manager was really helpful and professional,the breakfast was great, Although, according to the website, they have a restaurant, but that restaurant has been closed for two years they’re listing needs to be updated, in all a wonderful place to stay
Comment from Hotel Management
20 Jul 2024 by Ben, Hotel Management
Dear Ira,Thank you for taking the time to share your experience at Gigi Brown Beachfront Santa Teresa. We are delighted that you found our operation manager helpful and professional and enjoyed the breakfast during your stay. We apologize for the inconvenience regarding the restaurant's website description. Thank you again for your review and for choosing Gigi Brown Beachfront Santa Teresa.Sincerely,BenOwner
by A verified traveler from Miami
Posted 2 Jul 2024
Great location with large family rooms, away from the noisy Santa Teresa main street.
Comment from Hotel Management
3 Jul 2024 by Ben, Hotel Management
Dear Federico,Gigi Brown Beachfront Santa Teresa is delighted to receive positive feedback about our hotel's location and family-friendly accommodations. As a boutique property situated just outside the main bustle of Santa Teresa, we aim to provide a tranquil and relaxing escape for our guests.We're thrilled that you found our large family rooms to be an excellent fit for your group. Offering spacious and well-appointed suites is a priority, as we know families and larger parties appreciate the extra space and privacy. Being located just a short distance from the main Santa Teresa strip, yet still right on the beach, allows our guests to enjoy the best of both worlds - easy access to the lively town center when desired, but a peaceful retreat to return to.We hope you'll revisit us soon at Gigi Brown Beachfront Santa Teresa. Our team looks forward to welcoming you back for another relaxing and memorable vacation.Best regards,BenOwner
by A verified traveler
Great Stay
Posted 17 Jun 2024 on HotelsPawan was very hospitable and the grounds were very nice right on the beach. You were able to relax and if you needed to book an event Pawan was more than happy to assist
Comment from Hotel Management
17 Jun 2024 by Ben, Hotel Management
Dear Sherhan,Thank you so much for your kind words and for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed the serene beachfront location of Gigi Brown Santa Teresa and that Pawan's hospitality added to your relaxing experience. It's always our pleasure to assist with event bookings and ensure your stay is as enjoyable as possible.We look forward to welcoming you back for another great stay!Warm regards,BenOwner
by A verified traveler
Posted 9 Jun 2024 on Orbitz
Comment from Hotel Management
3 Jul 2024 by Ben, Hotel Management
Dear Assen,We are thrilled to receive such an excellent review from you. As a boutique beachfront hotel, our goal is to provide an exceptional experience for all who stay with us, and we are delighted to see that we have exceeded your expectations.Thank you for taking the time to share your positive review. We hope you will revisit us soon, and we look forward to welcoming you back for another unforgettable stay at Gigi Brown Beachfront Santa Teresa.Warm regards,BenOwner
by A verified traveler
Great place
Posted 14 Jan 2024 on HotelsGreat little hide away, the service was A1 !
Definitely going back !!
Comment from Hotel Management
20 Feb 2024 by Jorge, Hotel Management
Dear Paul,Thank you for the beautiful review! We're thrilled you had a great stay at Gigi Brown Santa Teresa. Our team takes pride in providing excellent service, and we're delighted you plan on returning.We look forward to welcoming you back for another fantastic hideaway experience!Warm regards,Jorge FernandezGeneral Manager
by A verified traveler
Posted 24 Nov 2023
The white design does not fit in this environment. The white plastic seats and leather do not invite to sit. The chandeliers were dirty and birds were building nests in them. The pools were dirty and poorly maintained. The cleaning lady left the doors open one day. Raymundo was lovely though trying to satisfy our wishes. I give this property maximum three stars.
Comment from Hotel Management
24 Nov 2023 by Jorge, Hotel Management
Dear Maria,Thank you for providing us with your feedback following your recent stay at Gigi Brown Santa Teresa. We appreciate your valuable input as it allows us to address areas of improvement and enhance the overall experience for our guests.We sincerely regret that certain aspects of your stay did not meet your expectations. We assure you that we take all feedback seriously and are committed to continually improving our property and services.We understand your observations about the design elements not aligning with the environment, and we apologize if this affected your overall experience. Your feedback about the condition of particular furnishings and fixtures is well noted, and we will take immediate action to rectify these issues to ensure a more inviting and well-maintained environment for our guests.It isn't delightful to hear that the cleanliness of the pools did not meet our high standards, and we will address this with our team to ensure that our facilities are properly maintained and presented to our guests at all times.We sincerely apologize for the oversight with the cleaning lady leaving the doors open, and we understand the importance of ensuring the security and privacy of our guests at all times. We will use your feedback to reinforce our internal procedures to prevent such occurrences in the future.We are pleased to hear that Raymundo was able to assist you during your stay, and we will be sure to recognize his efforts and dedication to guest satisfaction.Your comments are truly appreciated and serve as a valuable tool for us to understand the guest experience better and make the necessary improvements to elevate the quality of our services.We apologize that the overall experience fell short of your expectations and did not fully reflect the high standards we aim to uphold. We sincerely value your feedback and hope you will consider giving us another opportunity to welcome you back and provide an experience that exceeds your expectations.Thank you once again for sharing your thoughts with us, and we hope to have the opportunity to restore your faith in Gigi Brown Santa Teresa in the future.Warm regards,Jorge FernandezGeneral Manager
by A verified traveler
Posted 26 Apr 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Jorge, Hotel Management
Estimada Joanne,¡Gracias por su maravilloso comentario y la reseña de 10 estrellas de su experiencia en Gigi Brown Suites Santa Teresa! Nos complace saber que su estancia con nosotros fue memorable y que disfrutó de nuestro alojamiento, instalaciones y servicios.En Gigi Brown Suites Santa Teresa, nos esforzamos por brindar a nuestros huéspedes una experiencia de alojamiento excepcional, y nos complace que hayamos cumplido con sus expectativas. Su opinión positiva es un gran impulso para todo nuestro equipo, y estamos encantados de saber que disfrutó su tiempo con nosotros.Gracias nuevamente por sus amables palabras y por elegir Gigi Brown Suites Santa Teresa. Siempre estaremos encantados de darle la bienvenida de nuevo y proporcionarle una experiencia excepcional cada vez.Saludos cordiales,Jorge FernandezGerente General
by A verified traveler
Posted 29 Mar 2023
Absolutely a gorgeous view and so far good food and hospitality.
Comment from Hotel Management
31 Mar 2023 by Jorge, Hotel Management
Dear Carole, We thank you for taking the time to share your feedback about your stay with us. It was a pleasure to have you as our guest. We are also delighted to learn that you have enjoyed our food, service and the location. In the name of our entire staff, I thank you for your kind words. Reading reviews like yours reaffirms that we provide a service of excellence. Gigi Brown is always ready to welcome you again. Best regards, Jorge FernandezGeneral Manager
by A verified traveler
Posted 16 Mar 2023 on Hotels
Comment from Hotel Management
16 Mar 2023 by Jorge, Hotel Management
Dear Sean, In the name of all Gigi Brown’s staff, I appreciate your positive feedback about our hotel. Furthermore, we are thankful that you have chosen us for your Santa Teresa vacation. We take pride in offering our guests an upscale, detailed-oriented service of excellence. I'm delighted you have enjoyed your stay with us, and I thank you again for your high rating. We look forward to having you again as a guest in our hotel. Best regards, Jorge FernandezGeneral Manager
by A verified traveler
Posted 13 Feb 2023
Property is relatively new. Beautiful setting.
Jose the manager was great and the staff was too.
Would go back in a minute. Would highly recommend.
Comment from Hotel Management
16 Feb 2023 by Jorge, Hotel Management
Hello Tom, Our entire hotel staff thanks you for choosing Gigi Brown for your vacation. We were delighted to have you with us during your trip to Santa Teresa.We also truly appreciate that you have given us a high rating and recommended our hotel to other travelers. We are committed to providing our guests with upscale facilities and detail-oriented service at Gigi Brown Santa Teresa.We look forward to having you with us again in the future.Best regards,Jorge FernandezGeneral Manager