Ratings based on 55 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Perfect place to stay before visiting Coba Ruins!
Posted 20 Jan 2021 on HotelsPerfect place to stay for the night before visiting the Coba ruins, cenotes, or on your way to Chicin Itza. Owner host is very friendly and accommodating. Property is clean and quiet, and everything worked great.
As a side note, pool was under maintenance when we stayed, so may be worth checking to see if it is up and running if you plan on using it (we weren't going to use it so did not affect our stay).
by A verified traveler
Nice new place.
Posted 31 Jan 2020 on HotelsEnjoyed meeting the hosts, especially Jorge, he is a really nice guy who wanted us to learn about the region. Quite helpful.
Comment from Hotel Management
9 Feb 2020 by HaciendaCoba, Hotel Management
Thank you very much for your comments, we hope to have you back soon.
by A verified traveler
BE AWARE OF THIS PLACE!
Posted 29 Oct 2019 on HotelsBe aware! This place charges more than the shown price on Hotels.com if you choose to pay at hotel. It's owned by a couple who just impose whatever price they want when you are there, desperately need a place to stay anyway. They will also use a much higher exchange rate and charge in Peso. There's only a guy at the front desk who doesn't speak any English. Terrible service. Worst hotel experience.
Comment from Hotel Management
30 Oct 2019 by Hacienda Cobá, Hotel Management
Dear Customer
We regret your perception of us but we invite you to carefully read the terms and conditions of the reservation before providing your credit card information.
Even if you did not read the terms and conditions, the website sends them to you in the confirmation of your reservation, clearly specifying what the website quoted and what is not included, but what you must pay (taxes).
The exchange rate that is applied is the official one published by the Bank of Mexico the same day you made your reservation, you can check it on the internet.
Fortunately we do not need to deceive people or charge a single penny additional to what is published in the booking engines
by A verified traveler
Needs to have more of hacienda feeling.
Posted 11 Jul 2019 on HotelsIt was a family vacation to visit the ruins in Coba.
Comment from Hotel Management
12 Jul 2019 by Hacienda Coba, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Jun 2019
Comment from Hotel Management
7 Jul 2019 by Hacienda Cobá, Hotel Management
GRACIAS
by A verified traveler
Charming!
Posted 19 Apr 2019 on HotelsThis was the furthest of a few hotels in Coba but it had the most charm and was on the edge of a nature reserve. For those who don't want to walk a bit extra to the gates of the ruins, it is easy to get a taxi within town. Plan transportation well though, as the ADO buses and colectivo Kombis do not run very frequently. Worth the visit!
Comment from Hotel Management
8 Jun 2019 by HaciendaCoba, Hotel Management
Thanks for staying with us! Your opinion is very important to us.
by A verified traveler from Port Macquarie NSW Australia
Posted 23 Jan 2019 on Wotif
A lovely quiet place in Cobá which is still an authentic Mayan visit.
by A verified traveler
Posted 21 Jan 2019 on Hotels
Comment from Hotel Management
25 Jan 2019 by Hacienda Cobá, Hotel Management
We do not understand your rating without comment because you never showed up at the hotel.
by A verified traveler
Posted 4 Nov 2018
Setting in a very nice garden. Welcoming open entrance. Big clean room, and bathroom.
Comment from Hotel Management
9 Nov 2018 by Hacienda Cobá, Hotel Management
Thank you, we apreciate your feedback.
by A verified traveler
Good value
Posted 30 Oct 2018 on HotelsStayed for one night near the Coba Ruins. Staff is nice and the place is very well located.
Comment from Hotel Management
9 Nov 2018 by Hacienda Cobá, Hotel Management
Thank you, we apreciate your feedback.
