Ratings based on 260 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
14 Jun 2024 by Gerencia, Hotel Management
Nos alegra saber que tu experiencia fue tan positiva durante tu estancia. Valoramos mucho tu opinión y esperamos con entusiasmo recibirte de nuevo en nuestro hotel. ¡Gracias por confiar en nosotros para tu alojamiento!
by A verified traveler
Muy grato hotel y excelente el personal
Posted 27 May 2024 on HotelsTodo excelente salvo la falta de aire acondicionado, es raro tener tanto calor en Coatepec pero creo que si lo tienen que considerar…
Comment from Hotel Management
30 May 2024 by Gerencia, Hotel Management
Gracias por dedicar tu tiempo a dejarnos una opinión tan positiva. Nos alegra saber que nuestro equipo hizo que tu estancia fuera inolvidable. Siempre nos esforzamos por superar las expectativas de nuestros huéspedes. ¡Esperamos verte pronto de nuevo!
by A verified traveler
Posted 27 May 2024
All good 👍
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
We're delighted to hear that we met your expectations and provided you with a satisfying experience. Our goal is always to ensure our guests have an exceptional stay. We eagerly await your next visit and look forward to welcoming you with open arms once again.
by A verified traveler
Posted 21 Apr 2024
The room had a stuffy smell. The bed felt as if it was made of stone. You could hear all the noise from the other rooms. We asked to change rooms when we first arrived due to the stuffy smell and they would not accommodate due being in the room for 20 minutes.
Comment from Hotel Management
23 Apr 2024 by Management, Hotel Management
We sincerely apologize that your experience did not meet expectations. Your feedback is crucial, and we are committed to addressing the mentioned concerns to improve.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
16 May 2024 by Gerencia, Hotel Management
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!
by A verified traveler
Posted 16 Apr 2024
A very well maintained house of yore, it will make you feel as if you've travelled back in time
Comment from Hotel Management
23 Apr 2024 by Management, Hotel Management
It fills us with satisfaction to know that we met your expectations. We always aim to provide our guests with an exceptional stay. We look forward to welcoming you with open arms on your next visit.
by A verified traveler
Posted 15 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Gerencia, Hotel Management
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by Gerencia, Hotel Management
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by Gerencia, Hotel Management
Lamentamos mucho que tu estancia no haya sido tan positiva como esperábamos. Si decides darnos otra oportunidad, haremos todo lo posible para ofrecerte una mejor experiencia
by A verified traveler
Posted 26 Mar 2024
Great location
Comment from Hotel Management
26 Mar 2024 by Management, Hotel Management
We're delighted to read your positive comment. Thank you for highlighting the quality of our service and hotel amenities. We're honored to be part of your travel memories and hope to welcome you back in the future.
