Ratings based on 399 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Jack, Hotel Management
Hi Lainey would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception
by A verified traveler
Posted 7 Oct 2024
The staff at check-in was very helpful and we love the setup of my room. Also, the hotel is very clean.
Comment from Hotel Management
7 Oct 2024 by Jori, Hotel Management
Thank you so much for your kind review. We are ecstatic that you enjoyed your stay with us and we hope you come back to visit us. Its always a joy to hear some good feedback so that we know we are doing a good job taking care of our lovely guest. Safe an happy travels to you and your family
by A verified traveler
Posted 26 Sep 2024
Dont bother wasting your time to make a resevation here. They cancelled us 2 hours before check in time and did not call us. They overbook do obviously someone is going to get there and not have a place to stay. BEWARE!
Comment from Hotel Management
12 Oct 2024 by Jack, Hotel Management
Hi jonnie would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception
by A verified traveler
Posted 4 Aug 2024 on Hotels
When we got to the room the smoke detector would beep about every minute. I asked the front desk for some batteries for it and was told they didn’t have any. Had to listen to the beep all night. Did not get much sleep.
Comment from Hotel Management
4 Aug 2024 by Jack, Hotel Management
Hi DaleI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Jack W, Hotel Management
Thank you for taking the time to tell us about your experience. If I can be of any assistance, please don't hesitate to contact me directly at gm.houct@alberigohotelmgt.com.
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Front Desk, Hotel Management
Thank you so much for your rating. We enjoyed having you and your beautiful family stay with us and wish you all a very happy future. Come back to visit us anytime!
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
19 Aug 2024 by front desk, Hotel Management
Thank you for staying with us
by A verified traveler
Try another place
Posted 19 Jul 2024 on HotelsThey put me in a handicapped room that if you ask me if i was a handicapped person i would not have been happy
Comment from Hotel Management
22 Jul 2024 by Tunisia, Hotel Management
Do apologize for you reservation. It is also considered a room for any guest. Some of our rooms are outdated and as of now we are starting renovation. Thank you
by A verified traveler
Abuse
Posted 18 Jul 2024 on HotelsI booked 2 rooms for me and my cousin for a family vacation, everything was perfect until after check out and we went to have some breakfast since the complementary breakfast at the hotel is very bad, my cousin saw 2 more charges, after the regular reservation payment plus a cleaning fee. which is returned after check out. I called immediately to ask about this error and the response was because they needed to pick up some cans or trash from the pool. It's a cleaner rate. It is an abuse just to pick up some cans, I told them that I took care of my garbage but they said that other people who were close to us left garbage and that they were with us. This is incorrect is that the pool is very small, all the people are closer to each other and we cannot take care of other people. I am responsible only for my room and the people in my room, not the other people. I asked them if they had evidence, such as photos or videos, to prove that we left the trash. They said no, we just walked and picked them up, so I asked the other people if they did it and I told them who left the trash and they wouldn't charge me. How can we do that if we didn't know all the people who were at the pool, it‘s crazy, this is abuse and discrimination. I hope the charged amount after the other cleaning fee is returned as soon as possible.
Comment from Hotel Management
22 Jul 2024 by Tunisia, Hotel Management
Good Morning, I have addressed this issue with more than one guest and it was also addressed by two managers and maintenance. All the evidence needed. It was not our responsibility to pick up other peoples mess especially when we are prepare for a storm. when asked not once but twice there was no respond. Ans far as discriminations out GM is Hispanic so there was no discriminations in that department.
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Tunisia, Hotel Management
Thank you you for respond wish we knew more about your stay
