Ratings based on 935 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
I arrived at my check-in time and the room wasn't ready for a whole hour after the time I was allowed to check-in. It was incredibly inconvenient. I had dinner in my hands ready to eat at my 4pm check-in and it was cold an hour later. Also, the front desk receptionist said they would call me when my room was ready. After waiting in my car for an hour, I went back into the lobby to check the status and they said "it's been ready." When were they going to call me?!?!
Comment from Hotel Management
31 Dec 2024 by Jessy , Hotel Management
thank you, Valerie, for your wonderful feedback I'm sorry about the long wait for check in hope to see you again very soon.
by A verified traveler from Apple Valley
Posted 26 Dec 2024
We like staying here, but even the suites don’t have a desk for setting up a computer.
Comment from Hotel Management
31 Dec 2024 by Jessy , Hotel Management
thank you, Greg, for your wonderful feedback hope to see you again very soon
by A verified traveler
Posted 2 Dec 2024
A very clean and newer property with beautiful rooms and complete kitchens. The bathroom was large and spacious.
Comment from Hotel Management
3 Dec 2024 by jessy , Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 1 Dec 2024
Stayed during the Thanksgiving weekend. Found the rooms to be clean and quiet. Enjoyed the choices for their daily breakfast. Staff was friendly and responsive to our needs.
Comment from Hotel Management
4 Dec 2024 by jessy , Hotel Management
Dear Sherri,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler from San jose
Posted 23 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Stephanie-General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 29 Oct 2024
I love the suites, So nice. The breakfast are really above the average of the other breakfast hotels-so yah! We had a room on the 2nd floor-very quiet. only problem I had is the fact that housekeeper sprays the room with some kind of chemical perfumy stuff and it caused my asthma to go crazy, but I spoke to the gal that checked us in and she said next time just call a few days ahead to remind the staff to block a room for me that wouldn't sprayed. The staff is so friendly and helpful. This is the 2nd 4 day stay at this hotel. My husband was even impressed with the suite cause it had a separate living space with a door to the bedroom. I loved it. This hotel is very close to my son and daughter's homes so that is really great. No driving all over the city to see everybody
Comment from Hotel Management
30 Oct 2024 by Sherry Xiong FOM, Hotel Management
Dear Bea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong
by A verified traveler
Posted 15 Oct 2024
Great location. close to where i needed to go and shops
Comment from Hotel Management
22 Oct 2024 by FOM, Hotel Management
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Stephanie-General Manager, Hotel Management
Thank you for feedback, I hope we can exceed your expectations in the future.
by A verified traveler
Moving
Posted 29 Sep 2024 on HotelsI was moving out of state and my brother flew in to help me drive to Washington and I have two poodles so pet friendly was needed and it was just blocks from my old home
Comment from Hotel Management
9 Oct 2024 by Stephanie-General Manager, Hotel Management
Thank you for choosing us while you were back in your hometown! We hope to welcome you back again in the future!
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by -Linda, Hotel Management
Hello Yuri. We are happy to hear about your stay with us. Thank you for sharing your feedback. We hope to see you again soon.
