Ratings based on 483 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Texarkana
Posted 25 Nov 2024
The breakfast and pool area are under construction but it was very clean and an easy process so still giving it a five star overall
by A verified traveler
Posted 10 Nov 2024
Even though this location was under construction, they finished up early enough to have sufficient quite time in the evening. My only complaint was that the gym was closed and no notice was placed online.
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Daniel, thank you for staying with us at Fairfield Inn & Suites by Marriott Clovis. It’s great to know the construction did not disrupt your evening rest. The closure of the gym should have been better communicated, and we appreciate your understanding. We’re looking forward to the opportunity to welcome you back soon.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Laurie, thank you for sharing your review. It's unfortunate that your experience did not meet your expectations. The team is always striving to enhance the guest experience and appreciates your feedback. Your insights are valuable as we seek to improve.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Customer Service, Hotel Management
Zak, thank you for staying with us at the Fairfield Inn & Suites by Marriott Clovis. We are thrilled you enjoyed your stay. We're looking forward to welcoming you back in the future!
by A verified traveler
Posted 28 Aug 2024
They wouldn’t give me the room I reserved through Expedia…I reserved a King and they gave me two doubles. I was told they weren’t allowed to change my room. The compressor on the room AC was very loud and had to sleep with my head between 2 pillows!
Unbeknownst to me or websites, LOTS of hotel construction was going on from 9am-6:30pm. Thought they were coming through my ceiling about 6pm!!
I won’t be going back to this hotel ever again.
Comment from Hotel Management
29 Aug 2024 by Customer Service, Hotel Management
Michael, it's disappointing to hear that your recent stay did not meet your expectations. The team always aims to accommodate guest preferences in reservations and we apologize for falling short this instance. Issues like room allocation and unexpected noise are taken seriously, and efforts are made to minimize any disruptions. Your feedback is valued, and it will be utilized to enhance future guest experiences. Thank you for sharing your thoughts.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Customer Service, Hotel Management
Douglas, thank you for your wonderful rating. It's great to know you had a pleasant stay at Fairfield Inn & Suites by Marriott Clovis. We hope to welcome you back soon!
by A verified traveler
Posted 24 Aug 2024
It was very comfortable and clean, but the tv wasn’t working which is fine .
Comment from Hotel Management
24 Aug 2024 by Customer Service, Hotel Management
Kaleb, we're thrilled you enjoyed your stay at Fairfield Inn & Suites by Marriott Clovis. It's great to hear you found everything comfortable and spotless. Our team will be sure to look into any issues with the TV to enhance future experiences. We look forward to welcoming you back!
by A verified traveler from Albuquerque
Posted 15 Aug 2024
room looked clean but one of previous guests keys was laying on the floor so room must not have been vacuumed. Only decaff coffee AND decaff tea in room and only decaff tea in breakfast area.
Comment from Hotel Management
16 Aug 2024 by Customer Service, Hotel Management
Michelle, thank you for sharing your feedback. Cleanliness is taken seriously, and the team strives for thoroughness. Concerning the beverage selection, your input is appreciated and assists in improving the services offered. Your comments are valued and help us enhance the guest experience.
by A verified traveler
Posted 14 Aug 2024
Nice and quiet
Comment from Hotel Management
14 Aug 2024 by Customer Service, Hotel Management
David, it’s great to know you had a pleasant stay at Fairfield Inn & Suites by Marriott Clovis. Thank you for choosing to stay with us, and we hope to welcome you back soon.
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Customer Service, Hotel Management
Doug, thank you for staying with us at Fairfield Inn & Suites by Marriott Clovis. We are glad you had a positive experience. We look forward to welcoming you back in the future!
