Ratings based on 313 Verified Reviews
2.8 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Needs a desperate update. Door locks were unsafe. Daily housekeeping did not happen, no coffee pot in room. But the check-in staff was exceptionally helpful!
Comment from Hotel Management
17 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Barb. The staff at the RED ROOF INN & SUITES CLINTON TN and I were so glad we earned your 5/5 score following your stay. It's also great to hear the check in staff was exceptionally helpful. However, you indicated that the room is need of an update, the door locks were unsafe, the lack of housekeeping services and the other issue you had hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
This was the worst hotel I have ever seen! I’m still trying to get my money back! The person that checked us in was sleeping then woke up and was so rude! We went to the room and as soon as we went in roaches started coming out…. A lot of them! I went back to the desk and said we needed our money back because of roaches and room was dirty! The check In person said yes I know about the bugs but that’s the only room left😡 so you know about the roaches?? DO NOT STAY HERE!!!!! We left it was disgusting and I am not exaggerating!!!
Comment from Hotel Management
18 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Janell,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Clinton, TN. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read about your less than ideal encounter with our front desk staff and you encountered pest at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler from Crossville
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Jim, The staff at the Red Roof Inn & Suites Clinton, TN and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
No. Just no.
Posted 23 Jun 2024 on HotelsABSOLUTELY DO NOT STAY HERE.
Where do I begin…
This motel is downright SCARY.
DID NOT FEEL SAFE. My husband and I were traveling and needed to stay somewhere last minute to work with uninterrupted WiFi & if he wasn’t working until 330 am, we would’ve left running the minute we checked in.
The lady at the desk was the only positive about this stay, she was very nice and accommodating.
The motel room smelled terrible, the couch had holes, the bed and pillows were very old and flat. Stained sheets. Water in shower lukewarm AT BEST.
Bugs galore, large gap under door so not sure how they’d keep the bugs out. You can hear everything from the “neighbors” including conversations about narcan in the middle of the night. Concerned that our car would be broken into, had to constantly watch out. No breakfast, not sure there was even a pool since we didn’t stay long enough to check.
Just downright disgusting.
Comment from Hotel Management
25 Jun 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN AND SUITES CLINTON. Whist we are happy that the front desk staff was nice and accommodating, I was saddened to read that your stay fell short of your expectations due to the insects you reported, the feeling of being unsafe, foul odor and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 19 May 2024
The floor was sticky and gritty! We stayed there for three nights, and the bed wasn't made or the sheets changed. Trash was emptied and coffee replenished--that was it for "maid service." The ice machine was broken. The picture on the TV was so bad that we didn't even watch it. There were only two bath towels in the bathroom. There was no food (although there were plenty of fast-food places around), and the vending machine in the lobby was nearly out of everything. The key card rarely worked, so we had to have a "real" key for the door. I would not recommend this place unless, as in our situation, there was a college graduation AND a sports tournament going on the same weekend and there was nothing else available.
Comment from Hotel Management
21 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Christina,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CLINTON TN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the floor, the broken ice machine and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Overpriced
Posted 10 May 2024 on HotelsOverpriced for the room. The sofa bed was in such bad condition the kids had to sleep in the other two beds with people.
Comment from Hotel Management
11 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Robert, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Clinton. I am sorry you had less that a satisfactory experience due to the comfort of the sofa bed not being to your liking; In additional to the prices. Should you be planning a future visit, please note that RediRewards Member Exclusives Rates are available on redroof.com and in the Red Roof mobile app, where members always get the lowest available rate. You can quickly compare rates and see member savings. Booking the Member Exclusives rate is easy. Join or sign in to RediRewards, search for your hotel, and select the Member rate.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Hello Rene,Thank you for sharing your feedback with us. Your review of the Red Roof Inn & Suites Clinton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Mar 2024
Bathroom was clean, bedsheets were clean. Furniture was old, and torn. I killed a roach in the room. The bed squeaked every time I moved and I hardly slept. I would not return there .
Comment from Hotel Management
21 Mar 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Carol. The team at our Red Roof Inn & Suites Clinton was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the bathroom and bedsheets were clean, it was displeasing to read that this was the impression left with you. You stated that the squeaky bed and the listed insects hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. As such, your feedback has been shared with the property as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Brenda,I am pleased to have had you as our guest at our Red Roof Inn & Suites Clinton. Your 5/5 score is much appreciated, as it is great to know that we achieved a great level of service for you. Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLINTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
