Ratings based on 332 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Very out dated, bugs, and tv didnt have signal, hot water took forever. Works were the only pleasant thing there.
Comment from Hotel Management
20 Oct 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for your feedback. We sincerely apologize for the outdated condition of the room, bugs, TV signal issues, and the delay with hot water. We're glad to hear that the staff was a bright spot during your stay, and we will address the other concerns to improve our guests' experience moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Sep 2024
It was obvious that the room hadn’t been used in a while due to the spiderwebs on the desk and in the bathroom. The door was not fitted to the doorway properly which allowed the “beetles” into the room which one greeted us as we opened the door- it was stuck in one of the webs on the desk. The bathroom had visible water damage and over 7 dead mosquitoes on the ceiling. The railing in the shower was broken with water mold in the crevices. Will not be staying here again. Do not recommend.
Comment from Hotel Management
21 Sep 2024 by Hotel Manager , Hotel Management
Dear Guest,We sincerely apologize for the issues you encountered during your stay. The cleanliness and maintenance concerns you mentioned are certainly not reflective of our standards. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams immediately. We appreciate your insights and hope to have the chance to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler from Falls Church
Posted 1 Sep 2024
Very run down, old and unclean
Comment from Hotel Management
2 Sep 2024 by Hotel Manager , Hotel Management
Dear YASMIN,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We take cleanliness and upkeep seriously and will address your concerns with our team to improve. We hope you'll consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for your feedback and a 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Jul 2024 on Hotels
The back side, of building , where my room was located , had forested area , and crickets that were so damn loud. So damn loud. Terrible for sleep and not worth staying at.
Comment from Hotel Management
29 Jul 2024 by Hotel Manager , Hotel Management
Dear Kevin,We apologize for the noise disturbance caused by the crickets near your room. We understand how important a quiet environment is for a good night's sleep. We will look into ways to minimize such disruptions and improve the overall guest experience. We hope to offer a more restful stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Hotel Manager , Hotel Management
Dear Julian,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Overall property is in very poor condition
Photos on web site are not representative of real property.
Comment from Hotel Management
22 Jul 2024 by Hotel Manager , Hotel Management
Dear Fred,We apologize for the discrepancy between the photos on our website and the actual condition of the property. Your feedback is crucial, and we will address the issues with the property's condition to ensure it meets our standards and accurately reflects what is presented online. We hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Hotel Manager, Hotel Management
Dear Thomas,Thank you for rating your stay with us 4 out of 5. We're pleased to hear you had a good experience. Your feedback is valuable, and we look forward to welcoming you back and striving for a 5-star experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jul 2024
The property looks nothing like advertised, looked a lot cleaner in the pictures online. There was mold in the restrooms.
Comment from Hotel Management
24 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re sorry to hear that the property did not meet your expectations and that you encountered cleanliness issues. We take these concerns seriously and will address them with our team to ensure improvements are made. Your experience is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jul 2024
We arrived early and was told check in time is 3:00 PM. They then told us to come back after 4:00 PM because they were behind in getting rooms cleaned. Breakfast was very sparce.
Comment from Hotel Management
24 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the delayed check-in and the breakfast selection. We’re addressing these issues to improve our service. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
