Ratings based on 840 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Elmira
Posted 22 Dec 2024
Very tough to find the main entrance. When we finally found it, we entered the main lobby and it looked like the place had not been vacuumed in days. Vomit outside the front door and in the parking lot. Garbage by the ice machines was piled up… apparently not emptied for quite a while. This was 6:00pm in the evening. No way the trash had been taken out the same day. Would be a nicer place if kept clean. Breakfast bar was VERY limited. Not impressed with hotel. These are all simple and cheap things to fix!!!
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clifton Park and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Jesse, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clifton Park and I were saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Dec 2024
Our tv and toilet wouldn't work then we fixed it and the phone didn't work at all. The doors and lock shut so hard everytime someone shut the door it would wake us up. Then our room key didn't work... Something brown and questionable was on the bathroom wall...I wont be staying here again...
Comment from Hotel Management
11 Dec 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Sara, Thank you for your feedback following your stay with us at the RED ROOF INN CLIFTON PARK. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal at Red Roof is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated the tv and toilet did not work and neither did the phone and your room key. You also mentioned the bathroom wall was unclean and the doors were difficult to close.Your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler from vacaville
Posted 1 Dec 2024
We stayed 1 night was uncomfortable beds and run down rooms.
Comment from Hotel Management
5 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Kyrie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLIFTON PARK. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the comfortability of the beds and the upkeep of the rooms. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Samantha Rediresponse Specialist, Hotel Management
Thank you for your positive rating, Paul. The staff at the RED ROOF INN CLIFTON PARK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler from New Prague
Posted 26 Nov 2024
Very run down unfortunately
Comment from Hotel Management
11 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Melissa,I appreciate you sharing your feedback following your stay at the Red Roof Inn Clifton Park. I was saddened to read that your stay fell short of your expectations due to the appearance of our hotel not being as expected. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Nov 2024
Good and save
Comment from Hotel Management
24 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Tin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Clifton Park. I was happy to read that the property was good and safe which prompted your 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
