Ratings based on 6,079 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The valet parking staff were amazing. They were all super friendly and helpful. Checking in took a long time as they were very busy. Got a jaccuzi room with a view. The view of both falls was superb. The room was not cleaned well. There was a bunch of (private part) hairs in the jacuzzi and shower. Called from desk and they said they would send someone, but no one ever came. Had to clean it myself. The hotel is easy walking to so many restaurants and activities. Ordered room service for breakfast. They said it would take 35 to 45 minutes cause they were busy. It took 2 hours and 15 minutes to get and i had to call twice to see if it waa coming at all. When it did come it was ice cold. 2 plates of food and it cost $96.and it was cold. When i checked out i told the front desk about it all he did is say he would tell the manager about it. Didn't offer me anything what so ever. Would most likely never stay here again.
Comment from Hotel Management
27 Nov 2024 by Ashley, Hotel Management
Thank you.
by A verified traveler
Posted 27 Nov 2024
No bath robs were there. No toiletries were available. They should do it better. But I’m never coming back to this hotel again. Way to expensive and basic things weren’t provided
Comment from Hotel Management
27 Nov 2024 by Ashley, Hotel Management
Thank you.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Guest Experience Team, Hotel Management
Dear Candice, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Sheraton Fallsview Hotel, and we can't wait to welcome you back.Best Regards,Zach,Guest Experience Team
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Experience Team, Hotel Management
Dear Jennifer, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you at the Sheraton Fallsview Hotel, and we look forward to another opportunity to welcome you back soon.Best Regards,Zach,Guest Experience Team
by A verified traveler
Posted 25 Nov 2024
I was impressed with property.
Comment from Hotel Management
26 Nov 2024 by Guest Experience Team, Hotel Management
Dear Rebecca, We are so pleased to read how happy you were with our well-kept property! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at the Sheraton Fallsview Hotel, and we hope to welcome you back soon for another enjoyable visit.Best Regards,Zach,Guest Experience Team
by A verified traveler
Posted 25 Nov 2024
Very nice stay! Good View, nice and close to everything..
Only Draw back was Valet, they handed me my key and told me have a good day... Had no idea where the car was.
Comment from Hotel Management
26 Nov 2024 by Guest Experience Team, Hotel Management
Dear Justin, We couldn't be more pleased that you had a relaxing stay and that you enjoyed our convenient location and the beautiful views of Niagara Falls. Having said that, we are sorry for any inconvenience caused due to the valet service. Our team is reviewing this situation, and we are taking extra care to avoid this in the future. Thank you for being our guest at Sheraton Fallsview Hotel; we look forward to hosting you again soon.Best Regards,Zach,Guest Experience Team
by A verified traveler from WEST HILLS
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Experience Team, Hotel Management
Dear Henry, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Sheraton Fallsview Hotel soon!Best Regards,Zach,Guest Experience Team
by A verified traveler
Posted 25 Nov 2024
Everything was fantastic
Comment from Hotel Management
26 Nov 2024 by Guest Experience Team, Hotel Management
Dear Shelley, We appreciate you taking the time to leave your perfect rating for the Sheraton Fallsview Hotel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Zach,Guest Experience Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Experience Team, Hotel Management
Dear Grace, We are delighted you enjoyed your stay at Sheraton Fallsview Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Best Regards,Zach,Guest Experience Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Experience Team, Hotel Management
Dear Lisa, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world! It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,Zach,Guest Experience Team
