Ratings based on 1,825 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Unfortunately the sauna was out of order, the only vending machine was out of order, and the hot tub had been filled in. On New Year’s Day I would’ve expected that they’d extend their “free hot breakfast buffet” to later than 9:30am but no, no breakfast available after 9:30. Our toilet kept getting clogged, they had no room service available, and the carpet in our room was stained. The staff were all very friendly though!
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Lily, We apologize for the inconvenience caused due to the maintenance issues during your time with us. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. We have also taken additional note of your suggestion and will follow up accordingly to enhance our performance. Thank you for taking the time to share your thoughts; we hope to have another chance to see you again.Sincerely,Nicholas DiCienzoGeneral Manager
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Clifton Victoria Inn at the Falls, Hotel Management
Thank you for your feedback of your stay at the hotel. We appreciate it.
by A verified traveler
Posted 2 Jan 2025
Great price
Comment from Hotel Management
3 Jan 2025 by Clifton Victoria Inn at the Falls, Hotel Management
We appreciate your review and feedback of your stay at the hotel. Thank You.
by A verified traveler
Posted 1 Jan 2025
they didnt pick the call at first and then washrooms aren’t clean. towels had hair and a little weird smell is in the room. and then there is no water service and its paid if they even have it.
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Ananya, We sincerely apologize that our associates were not attentive to your calls and the cleanliness issues you encountered. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Your feedback is greatly appreciated as it allows us to improve our guest services. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. Thank you for taking the time to review your stay with us. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Nicholas DiCienzoGeneral Manager
by A verified traveler
Posted 31 Dec 2024
Enjoyed the stay, but found the property rather basic and in need of a fresher look. Furniture tired looking ,as was the bathroom, no refrigerator in room.
Elevators small and basic also.
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Judith, We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We have taken note of the concerns you raised as we are continually striving to ensure a flawless visit for every guest. It was a pleasure hosting you at Clifton Victoria Inn at the Falls, and we hope to have another opportunity on your next trip to Niagara Falls.Sincerely,Nicholas DiCienzoGeneral Manager
by A verified traveler
Posted 31 Dec 2024
I recommend this place
Comment from Hotel Management
1 Jan 2025 by General Manager, Hotel Management
Dear Troy, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for your recommendation of Clifton Victoria Inn at the Falls, and we look forward to another opportunity to welcome you back soon.Sincerely,Nicholas DiCienzo,General Manager
by A verified traveler
Posted 31 Dec 2024
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Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Maria, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Nicholas DiCienzo,General Manager
by A verified traveler
Posted 30 Dec 2024
Good
Comment from Hotel Management
30 Dec 2024 by Clifton Victoria Inn at the Falls, Hotel Management
Thank you for your review and feedback of your stay at the hotel.
by A verified traveler
Posted 30 Dec 2024
Overall wonderful experience so far.
Comment from Hotel Management
30 Dec 2024 by Guest Services, Hotel Management
Thank You for your review and feedback of your stay at the hotel.
by A verified traveler
Posted 30 Dec 2024
None
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Janel, Knowing you enjoyed every aspect of your stay at Clifton Victoria Inn at the Falls is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely,Nicholas DiCienzo,General Manager
