Ratings based on 993 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Do Not Stay Here
Posted 7 Dec 2020 on HotelsThis hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
by A verified traveler
Posted 4 Dec 2020 on Hotels
by A verified traveler
Hopeful yet disappointed
Posted 17 Oct 2020 on HotelsA couple of staff were nice but some weren’t!
Hotel seems run down and sketchy!
Booking will promise fridge + microwave but be warned you may not receive it.
Had to switch rooms!
2nd room had electrical issues!
Me and friends had a few personal items
Lost suspected stolen by staff by staff!
Room had mice and roaches!
Hotel staff lied about the option for later
Check-Out time!
Hotel staff were also very forceful and
rushed us to check out.
The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many!
Stay at your own risk!
Not even the Hotels.com discounted rates were worth the price!
by A verified traveler
University Hotel and Suites, Cleveland
Posted 17 Sep 2020 on HotelsThe pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!
by A verified traveler
Posted 8 Sep 2020
by A verified traveler from Delaware
Posted 12 Aug 2020
DO NOT BOOK THIS PLACE. The pictures are misleading, the rooms do not looks like that. It’s being renovated but has not been shut down for renovation, exposing customers to hazardous construction materials. The place is not cleaned daily even in the middle of a pandemic, and the front desk will tell you they’re not the billing party when you ask for a refund, but they are, and they will not pick up calls, making refunds impossible. I’m reporting this place.
by A verified traveler from Dayton
Posted 11 Aug 2020 on Travelocity
The room was filthy. AC didn't work. Thick layer of dust on shelves. Bathroom smelled like stale urine. Travelocity wouldn't help make it right.
by A verified traveler
Beware ,very deseeving
Posted 6 Aug 2020 on Hotels Dirty ,foul smelling , just plain awful !!! Did not stay ,Desk would not refund my money,very disappointed with Hotels .com to ever advertise such a putrid site near Cleveland Clinic
by A verified traveler
Posted 5 Aug 2020 on Hotels
by A verified traveler
Posted 3 Aug 2020 on Hotels
There Was Mice & Everything There I’m Beyond Irritated & Been Asking For Refund Elavators Broken Down
