Ratings based on 953 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
It was clean, the room set up is nice and the food was decent.
by A verified traveler
Posted 17 Nov 2024
We had booked a king room, but they gave our room away before we checked in and were left with a queen bed for the same price.
Comment from Hotel Management
18 Nov 2024 by Jennifer H. - Director of Front Office, Hotel Management
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. I am very sorry that we did not have your room type available for you upon check in. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.
by A verified traveler
Posted 15 Nov 2024
I had a water problem with the shower. The staff was quick to remedy the issue and to get assigned a new room. I did not like the fact that hotel customers had to pay for parking.
Comment from Hotel Management
16 Nov 2024 by Jennifer H. - Director of Front Office, Hotel Management
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Jennifer H. - Director of Front Office, Hotel Management
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Joanne- Front Office Manager, Hotel Management
Thank you for staying with us and your feedback is important. Hope to see you soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Joanne- Front Office Manager, Hotel Management
Thank you for staying with us and your feedback is important. Hope to see you soon.
by A verified traveler
Posted 11 Nov 2024
Guest service was nice and I was able to check in very early. They were very accomadating
Comment from Hotel Management
11 Nov 2024 by Jennifer H. - Director of Front Office, Hotel Management
Thank you for sharing your experience with us and your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit to downtown Cleveland!
by A verified traveler
Posted 10 Nov 2024
Great stay, amazing rings and friendly staff
Comment from Hotel Management
11 Nov 2024 by Jennifer H. - Director of Front Office, Hotel Management
Thank you for sharing your experience with us and your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit to downtown Cleveland!
