Ratings based on 250 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
The staff was really nice and helpful, very clean and upscale dinning and atmosphere. The room was excellent!!
by A verified traveler
Posted 4 Aug 2024
When I booked this hotel I expected exceptional service and quality that comes with the Ritz Carlton name and brand.
I had asked several times prior to arrival for a roll away bed to be placed in the room. Upon check in at the desk I was told a roll away would be in the room and watched the employee even write it down. I was told not to worry it would be in the room once it was ready. After waiting past 4:00 to get the room we went upstairs and still no roll away bed. After waiting a few minutes I called again and the gentleman that answered said it would be in the room
In a few minutes and not to worry. Yet again no bed came. I called again before I left the room for dinner was told
It would be in the room when I got back. Come back to the room two hours later and yet again no roll away. Now I call again before going out for the night and this time I’m told not to worry it will be there when we arrive back. Would you like a guess what wasn’t in the room when we arrived back for the night. No roll away! Now at this point where we are tired ready for bed I call again and told it will be up shortly. After waiting and waiting and waiting it was enough. We made a make shift bed with pillows and slept on the floor. Wow! What a great ritz Carlton experience. Sleeping on the floor!
Next issue. Walking into the room for the first time the smell of marjuana was so potent and horrible. Upon asking house keeping several times for help nothing again was done to remove the smell.
This
by A verified traveler
Posted 17 Jun 2024
Only stayed one night but very much enjoyed this hotel
by A verified traveler
Posted 17 Jun 2024
by A verified traveler from Barrington
Posted 28 May 2024
Magnificent hotel in the center of Cleveland. Outstanding views, friendly efficient service. Best chef in the midwest.
by A verified traveler
Posted 17 May 2024 on Hotels
by A verified traveler
Posted 7 Apr 2024
Loved the staff and the facilities
by A verified traveler
Posted 4 Apr 2024
by A verified traveler from richmond hill
Posted 22 Mar 2024
Hallways smell of smoke, unsavoury mall downstairs, probably the worst ritz you will ever stay in
by A verified traveler
Posted 22 Mar 2024
Lovely rooms and staff. Had a great bar and room service with great food
