Ratings based on 896 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The first room i was in shower head was not working had leaks and the second room didnt have hot water had exposed metal bars coming from under bed ive stayed in numerous staybridge suites and this was the worst one.
Comment from Hotel Management
19 Nov 2024 by Staybridge Suites, Hotel Management
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
by A verified traveler
Posted 8 Nov 2024
Very nice staff. Rooms were clean. Breakfast every morning was good. A lot of great features.
Comment from Hotel Management
19 Nov 2024 by Staybridge Suites, Hotel Management
Thank you for taking the time to tell us about your experience your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler from Louisville
Posted 30 Oct 2024
Zee at front desk was super nice and friendly. Breakfast today with real smashed avocado, scrambled eggs, oatmeal, cottage cheese, fruit, etc was outstanding! Breakfast staff was available and helpful. Excellent!
Comment from Hotel Management
19 Nov 2024 by Staybridge Suites, Hotel Management
Thank you for your kind words! Our Front Desk Staff is truly one of a kind! We hope to see you again in the future!!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
19 Nov 2024 by Staybridge Suites, Hotel Management
Thank you for staying with us! We are always glad to hear our guest had a great experience! We hope to see you again!
by A verified traveler
Posted 7 Oct 2024
bathroom was dirty, only one remote for 3 TVs, kitchen was dirty, closet doors was broken right along with the front door breakfast was terrible
Comment from Hotel Management
19 Nov 2024 by Staybridge Suites, Hotel Management
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
19 Nov 2024 by Staybridge Suites, Hotel Management
Thank you for taking the time to fill out a review! We appreciate you!
by A verified traveler
Posted 20 Sep 2024
Staff was friendly but when I reported people in next room were fighting overnight girl took care of it but when I reported they were fighting the next morning the morning staff said someone should report the incidents to police, I felt like that was their job.Overall happy and would book again.
by A verified traveler
Posted 19 Sep 2024
Enjoyed our stay clean and comfortable. Breakfast was great
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 15 Sep 2024
Need a big renovation and upgrade
