Ratings based on 571 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mckeesport
Posted 9 Dec 2024
Will stay again
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
Thank you for the great review. We are glad you enjoyed your stay with us!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Thank you for the good review - we are glad you enjoyed your stay!
by A verified traveler
Posted 10 Nov 2024
While the property was relatively new and rooms nicely appointed, the service there leaves a lot to be desired. For $200/night, it is not unreasonable to expect daily room service and clean towels. It is their policy only to provide housekeeping every other day. Breakfast was offered in the lobby, but the quality did not succeed. Overall, somewhat diappointed from a place with a lot of potential.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
We are so sorry for your issues you had during your stay. We always have towels available at the desk or ask to speak with a manager to get you what you need during your stay.
by A verified traveler
Posted 4 Nov 2024
The lighting wasnt good
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Thank you for the good review! We are glad you enjoyed your stay with us.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience you had while staying with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the staff here at Springhill Suites as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Thank you for the great review! We are glad you enjoyed your stay with us!
by A verified traveler
Posted 15 Sep 2024
hotel was very quiet and clean. Staff were all very friendly.
Room and bathroom were very nice!!
Would for sure stay there again!!
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience you had while staying with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the staff here at Springhill Suites as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback!We hope to welcome you again soon.
by A verified traveler
Posted 14 Sep 2024 on Hotels
The room was very clean and modern. Staff was friendly and our stay was very pleasant
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience you had while staying with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the staff here at Springhill Suites as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback!We hope to welcome you again soon.
by A verified traveler
Posted 1 Sep 2024
Items in the gift area like beverages and snacks were way overpriced.
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Thank you for the good review. We are so sorry about the pricing of the items; we do not set the prices. I hope we provided great service otherwise.
by A verified traveler
Posted 31 Aug 2024 on Hotels
Room was very spacious and clean. Excellent location for what I had to do. Huge bathroom. I stay here twice a year.
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Thank you for the great review! We are so glad you enjoyed your stay!
