Ratings based on 995 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
We booked our room through Expedia. Don’t fall for the same trap if prompted to pay additional fees for breakfast. We did, only to find out the hotel hasn’t offered breakfast since 2019. Our stay at the hotel otherwise was fine. The room was clean, but showed its age. There were pet stains in a few places on the carpet and some big splash stains on the curtains. For the price, we weren’t expecting a five star hotel so it was just fine and convenient for what we were doing in Cleveland.
Comment from Hotel Management
10 Dec 2024 by Ashley, Hotel Management
Thank you for sharing your stay with us. Your feedback means a lot. I will review your feedback with my team.Have a great day!
by A verified traveler
Posted 3 Dec 2024
We booked this last minute when we needed another night closer to home, but couldn’t get all the way home. It was so nice to have a full kitchen space and a living room area separate from the beds. If we are in the area again, we will definitely be renting another! Great price for a small ‘apartment style’. I’ll be looking for similar in the future!
Comment from Hotel Management
10 Dec 2024 by Ashley, Hotel Management
Thank you for your positive review! We look forward to seeing you again.Have a great day!
by A verified traveler
Posted 1 Dec 2024
My unit 613 needs a complete overhaul as the carpet is stained, ripped, torn, the furniture all stained and torn, curtains are stained, the range hid fan wouldn't turn off I had to flip the breaker off to turn off, the unit was very drafty from the fireplace and not all lights were working.
Comment from Hotel Management
6 Dec 2024 by General Manager , Hotel Management
Dear Patricia,We're sorry to hear about the experience that you've described. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Ashley, Hotel Management
Thank you for your review. We look forward to seeing you again. Have a great weekend!
by A verified traveler
Posted 19 Nov 2024
My room was dirty, wasnt clean . I had to wait to get another room, other the that everything was fine.
Comment from Hotel Management
19 Nov 2024 by Ashley, Hotel Management
I sincerely apologize for the inconvenience. I will follow up with my team and go over your review. I hope that you give us another try in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ashley, Hotel Management
Thank you for review. We look forward to seeing you again. Have a great day!
by A verified traveler
Posted 16 Oct 2024
Terrible experience! We are not high-maintenance people and never changed a room but this hotel room smelled awful like it hadn’t been cleaned in days. We found dirt and hair in the bathroom/sink. The linens looked suspecious. We arrived at night planning to stay 4 nights but left the hotel first thing in the morning. The staff were not very helpful despite offering to change the room but we did not trust the hotel anymore after chatting with them. When we asked for a refund for the rest of the duration, they refused and didn't even offer partial refund any kind of compensation. Definitely would not recommend staying there!
Comment from Hotel Management
16 Oct 2024 by Ashley, Hotel Management
I sincerely apologize for the for the inconvenience. I see that you were not completely satisfied with your stay and for that, I apologize again. Thank you for your feedback.
by A verified traveler
Posted 6 Oct 2024
Light and fan in living room did not work. Other than that, all was perfect??
Comment from Hotel Management
8 Oct 2024 by Laura, Hotel Management
Thank you for your business and feedback and hope to see you again soon
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Ashley, Hotel Management
I am glad to see that you enjoyed being with us. We look forward to seeing you again. Have a wonderful day!
by A verified traveler
Posted 24 Sep 2024
It was good for the money.
Comment from Hotel Management
24 Sep 2024 by Ashley, Hotel Management
Thank you for the great review. We are looking forward to seeing you again! Have a wonderful day!
