Ratings based on 573 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
16 Nov 2024 by IP, Hotel Management
Thank you for your kind words! We're delighted to hear that you felt well taken care of. Our team works hard to ensure every guest has a positive experience, and it's wonderful to know their efforts made an impact. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
16 Nov 2024 by IP, Hotel Management
Thank you for your kind words! We're delighted to hear that you felt well taken care of. Our team works hard to ensure every guest has a positive experience, and it's wonderful to know their efforts made an impact. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Nov 2024
Kept my $100 deposit saying the room smelled of smoke but I don’t smoke. There was absolutely no smoking in the room. The bath tub wouldn’t drain. They claim to have laundry facility but there are only two washers and are always full.
Comment from Hotel Management
7 Nov 2024 by IP, Hotel Management
Thank you so much for taking the time to leave your feedback about your stay and our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
7 Nov 2024 by IP, Hotel Management
Thank you for your kind words! We're delighted to hear that you felt well taken care of. Our team works hard to ensure every guest has a positive experience, and it's wonderful to know their efforts made an impact. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Oct 2024
Filthy. Roaches.
Comment from Hotel Management
26 Oct 2024 by IP, Hotel Management
Thank you so much for taking the time to leave your feedback about your stay and our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you
by A verified traveler
Posted 22 Oct 2024
DID NOT LIKE
Comment from Hotel Management
23 Oct 2024 by IP, Hotel Management
Thank you so much for taking the time to leave your feedback about your stay and our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you
by A verified traveler
Posted 20 Oct 2024
Not very easy access to my room and highway noise
Comment from Hotel Management
23 Oct 2024 by IP, Hotel Management
Thank you so much for taking the time to leave your feedback about your stay and our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you
by A verified traveler
Posted 14 Oct 2024
Clean
Comment from Hotel Management
23 Oct 2024 by IP, Hotel Management
Thank you for your kind words! We're delighted to hear that you felt well taken care of. Our team works hard to ensure every guest has a positive experience, and it's wonderful to know their efforts made an impact. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Oct 2024
So quiet! I've stayed at the Crown Plaza before and it was so loud. I will pick MainStay Suites again and again.
Comment from Hotel Management
8 Oct 2024 by IP, Hotel Management
Thank you for your kind words! We're delighted to hear that you felt well taken care of. Our team works hard to ensure every guest has a positive experience, and it's wonderful to know their efforts made an impact. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Oct 2024
If you’re going to charge me for an extended stay property, you better stock it. 2 cups, 2 bowls 2 of each silver ware. No cooking utensils, no dish soap, one dishwasher pod, or dish cloth for 4 days. Know you deal with theft but you had my credit card for deposit. Drove up and saw evicted people on side with belongings piled up Our unit was partially cleaned but door on stove ripped off, fridge top dirty, some stocked supplies not washed. stove dirty. Beds comfy and linens clean. Great to have two rooms, both had tvs, furniture in main room good. Staff was receptive but I don’t want to have to asked for things. Stock an extended stay for out of town folk. Visiting for a week and needed to cook. Couldn’t do that
Comment from Hotel Management
2 Oct 2024 by IP, Hotel Management
Thank you so much for taking the time to leave your feedback about your stay and our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you
