Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The staff was not helpful at all and a little rude. The girl at the valet told us to park in a parking deck, which should’ve cost us $14 a night and ended up costing us $49. That was very upsetting. The room was $400 and they didn’t even offer park. This is a hotel in Cleveland Ohio not New York which I’ve been too and paid less a night with parking. But they did offer complementary coffee, and tea in the morning… that was meant to be sarcastic. I would never recommend to stay at this hotel, and I can definitely tell you that I will never go back again. If I could give it 0 stars I would.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 12 Nov 2024
The hotel is nice. The lobby area is beautiful, and the restaurant that is connected is called Betts. The valet parking staff were really nice. However, I must say that the front desk staff were passive aggressive and not very welcoming. One had a brash tone when I pointed out inaccurate charges to my room summary prior to check-out. In addition, the carpet in the room was a bit smelly and the carpet in the hallways are too thick to roll a suitcase on comfortably without having to pull it hard. I also didn't like that the tv was outdated and didn't have built in streaming apps that you can log into. Otherwise, I would recommend staying at this hotel. The location was perfect as it's walking distance to everything.
by A verified traveler from High Point
Posted 9 Nov 2024
Hotel close to everything for bars, food and sports.
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Overall Service
by A verified traveler
Posted 1 Nov 2024
by A verified traveler from East York
Posted 28 Oct 2024
Great location, comfortable beds, great shower.
by A verified traveler
Posted 25 Oct 2024
Very kind front desk
by A verified traveler
Posted 25 Oct 2024
Clean, unique and quiet
