Ratings based on 967 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler from Aurora
Posted 22 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Expensive and underwhelming
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Thomas,We're saddened to learn you were not impressed with our property. If there are any specific amenities we could add to help your next stay feel like a better value, please let us know. We hope to see you again should you be back in the area.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Overall the hotel was adequate; however, the property was rather outdated and needs some renovation. They cater to hospital patients and their families but did not have the attention to detail that would have made it easier for people recovering from surgery, etc. For the price, I expected a bit more though the staff did try to address issues quickly. The size of the suite was good but saying there is a kitchen is a bit misleading; a coffee bar with a refrigerator that freezes over is what they actually provide.
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Denise,Thank you for choosing to stay at InterContinental Suites Hotel Cleveland. While we hope you had a comfortable experience overall, we're sorry to have fallen short in certain areas. Our team is always available to assist you should you encounter any issues during your visit. We'll consider your thoughts as we plan for the future, and we hope to see you again.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler from Delta
Posted 13 Oct 2024
by A verified traveler
Posted 10 Oct 2024
