Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Dust in room keeps snizzing
Comment from Hotel Management
18 Dec 2024 by General Manager, Hotel Management
Dear Gordana,It was a pleasure having you here, though we regret any concerns about dust. Rest assured, our housekeeping team has been made aware of your comments, and we'll ensure this concern is addressed. We appreciate you bringing this to our attention, and we hope to better impress you on a future visit.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 16 Dec 2024
Refrigerator was filled with water and didn’t work properly. Valet is required for 25$ a day and they say to call 10 mins prior but it always took at-least 20 mins to get your car, me and my wife missed multiple reservations because of this. They are not an extremely busy hotel so it made no sense. The night shift guy was the only good part of the stay and the hotel water pressure and heat is the only thing they’ve worked to maintain there it seems. Also this hotel is attached to a sleep clinic so my floor was constantly having patients doing sleep studies.
Comment from Hotel Management
18 Dec 2024 by General Manager, Hotel Management
Dear David,Thank you for taking the time to share your experience with us. We apologize for any inconvenience during your visit, and we will review your concerns with our team to ensure we are consistently providing the best experience possible. Your feedback is incredibly valuable, and we hope we can welcome you back and provide you with a much smoother experience next time.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 14 Dec 2024
I wasn’t able to make it because I got sick on my way there and I am awaiting a refund hopefully. I paid for the accident coverage
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Steven, Thank you for taking the time to share this with us. We're truly sorry that you weren't able to make it due to illness—being unwell can be incredibly frustrating, especially during travel. We hope the situation is resolved to your satisfaction and that we can welcome you when you're feeling better.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 13 Dec 2024
.
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Dear Maria,Thank you for your perfect rating! It's wonderful to know you thoroughly enjoyed your stay at InterContinental Suites Hotel Cleveland, and we hope you return soon.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Hotel is tired and definitely could use a remodel
Comment from Hotel Management
13 Dec 2024 by General Manager, Hotel Management
Dear James,We truly appreciate your feedback, and thank you for taking the time to share your thoughts with us. It's unfortunate that your visit fell short of your expectations. Rest assured, we will share your suggestions with our team as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 26 Nov 2024
There was a significant issue with the HVAC in my room.
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Brian,Thank you for your feedback. We truly apologize for the issue you experienced with the HVAC during your stay. Please know that our maintenance team is currently addressing this issue to ensure that it gets fixed promptly. We appreciate you bringing this to our attention and we hope to welcome you back for a more seamless stay.Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Great place!
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear William,Thank you for your perfect rating! We appreciate your feedback and hope to welcome you again to InterContinental Suites Hotel Cleveland, for what we are confident will be another fantastic visit!Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler from LOS ANGELES
Posted 24 Nov 2024
IT WAS OKAY...
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Robin A.,Thank you for taking a moment to share your thoughts with us. We are disappointed your visit did not exceed your expectations; however, please know that our team is always ready to assist with any concerns you may have during your visit. Your feedback is appreciated, and should your travels bring you back to the area, we hope you will consider staying with us again. Warm Regards,Julie BrownCluster Hotel Manager
by A verified traveler
Posted 23 Nov 2024
Very comfortable traveling solo!
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Denise, Thank you for sharing your experience! It’s wonderful to hear that you felt so comfortable during your solo travels. We hope to welcome you back for another relaxing stay soon!Warm Regards,Julie BrownCluster Hotel Manager
