Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 18 Nov 2024
We like the interior decor.
Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your 5-star review, Kevin! We hope to welcome you back soon.
by A verified traveler
Posted 18 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your 5-star review, Michael! We hope to welcome you back soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your 5-star review, Judy! We hope to welcome you back soon.
by A verified traveler
Posted 17 Nov 2024
Very cool building, unique architecture.
Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your kind words, Ray! We’re thrilled you enjoyed our building’s unique architecture—we’re really proud to share it with our guests!
by A verified traveler
Posted 12 Nov 2024
Incredible historic building with beautiful, comfortable rooms. A uniquely wonderful experience!
Comment from Hotel Management
13 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
We’re thrilled you enjoyed our historic setting and found the rooms comfortable and beautiful. Creating a unique experience for our guests is what we strive for—thank you for staying with us, Robert!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your feedback, Justin! We’re always working to create the best experience possible, and your rating helps us identify areas where we can improve. If there's anything specific we could have done to enhance your stay, please feel free to share—we’d love the opportunity to make it right for your next visit!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for the stellar rating for your stay, Julie! We hope to welcome you back soon.
by A verified traveler
Posted 10 Nov 2024
The place was amazing and in walking distance to The Rock and Roll Hall of Fame as well as Jack Casino
Comment from Hotel Management
12 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your kind words, Tiffany! We're thrilled to hear you enjoyed our location near some of Cleveland's top attractions. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 10 Nov 2024
Beautiful hotel. I love the architectural significance of the arcade building. Staff very friendly. We were upgraded to overlook the arcade. The only issue, and they sort of warned us, there was a wedding going on at the lower level of the arcade. They said it could get noisy. We just did not realize how loud that was. But overall great hotel.
Comment from Hotel Management
12 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for sharing your experience, Jane! We’re thrilled to hear you enjoyed the beauty and history of our arcade building and appreciated our team's friendliness. We're glad we could provide you with an upgraded view of the arcade. We apologize for the unexpected noise from the wedding – we’ll continue working on ways to minimize sound during events. We hope to welcome you back for an even better stay!
