Ratings based on 211 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Guest Relations, Hotel Management
Thank you for your review! We're glad you chose to stay with us and appreciate your feedback. We're always looking for ways to improve, and we hope to have the chance to provide you with an even better experience on your next visit!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Guest Relations, Hotel Management
Thank you for your review! We're thrilled to hear you had a positive experience with us. We hope to welcome you back soon!
by A verified traveler
Posted 14 Nov 2024
An old property but this might not be fair as I understand this property is going to be totally renovated and converted to a Royal Sonesta soon. Very few people stayed in hotel so the Internet works great. Staff is friendly and very helpful. The location is excellent with bus stop for 55 Cleveland line to downtown taking about 60 min. The hotel also has shuttle to airport. There are Walmart, Target, a mall food court within walking distance. Overall the property is old (but with 1980s-1990s nostalgic feel) but the stay is pleasant. Before I forgot great American breakfast every morning with eggs, hash browns, sausages, bacon and waffles.
Comment from Hotel Management
15 Nov 2024 by Guest Relations, Hotel Management
Thank you for your positive feedback! We're glad to hear that you enjoyed the convenience of our location and the amenities we offer, including the breakfast and shuttle service. We hope to welcome you back soon!"
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Relations, Hotel Management
Thank you for the 5-star rating! We're thrilled you enjoyed your stay and look forward to welcoming you back soon!
by A verified traveler
Posted 23 Oct 2024
The stuff are friendly
Comment from Hotel Management
25 Oct 2024 by Guest Relations, Hotel Management
Thank you for your kind words! We're delighted to hear that our staff made a positive impression. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 19 Oct 2024
Everything
Comment from Hotel Management
19 Oct 2024 by Guest Relations, Hotel Management
Thank you for the wonderful review! We're thrilled to hear that you enjoyed everything about your stay. It's always our goal to provide a perfect experience, and we're glad we could meet your expectations. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Oct 2024
Great location
Comment from Hotel Management
19 Oct 2024 by Guest Relations, Hotel Management
Thank you for your 5-star review! We're glad you enjoyed our convenient location. We hope it made your stay even more enjoyable, and we look forward to welcoming you back soon!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Guest Relations, Hotel Management
Thank you for your feedback. We're sorry to hear your experience didn't meet expectations. We are always striving to improve, and your comments will be taken into consideration to help us make necessary improvements.
by A verified traveler
Posted 6 Oct 2024
I called the day before and was told there would be a free shuttle from the airport. When I called the morning I landed, I was told there was no shuttle option. Staff on the phone was short with me and the room and amenities were dirty and falling apart (rusting of various areas, substantial carpet stains, carpet coming undone, cracked tile, dirty overall).
Comment from Hotel Management
7 Oct 2024 by Guest Relations, Hotel Management
Thank you for sharing your feedback. We're sorry for the confusion regarding the shuttle service and for the cleanliness and maintenance issues you encountered. This is not the level of service or condition we strive to provide. We'll be addressing these concerns with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
