Ratings based on 750 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Cody, Hotel Management
Thank you for your recent stay and for your feedback!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Cody, Hotel Management
Thank you for your recent stay!
by A verified traveler
Posted 8 Nov 2024
Nice clean room. Very relaxing and comfortable bed.
Comment from Hotel Management
11 Nov 2024 by Cody, Hotel Management
Thank you for your recent stay!
by A verified traveler
Posted 3 Nov 2024
Easy check-in and convenient to I-90.
Comment from Hotel Management
4 Nov 2024 by Cody, Hotel Management
Thank you for your recent stay!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Cody, Hotel Management
Thank you for your recent stay and for your feedback!
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Cody, Hotel Management
Thank you for recent stay and for your feedback.
by A verified traveler
Posted 21 Sep 2024
I heard staff members using profanity in kitchen area at breakfast, employee telling that she didn’t care about her job. Other employees sitting in dining area on cell phones every morning.Food on buffet was overcooked and coffee was lukewarm. Employee are more sociable with each other than with the guests. What a bunch of poorly trained people. This is not a guest first property.
Comment from Hotel Management
22 Sep 2024 by Cody, Hotel Management
Thank you for your feedback. I am very sorry to hear you had this experience during your stay. We will revisit this in our upcoming staff meeting.
by A verified traveler
Posted 9 Sep 2024
Room was spacious and clean. Breakfast was amazing!
Comment from Hotel Management
13 Sep 2024 by Cody, Hotel Management
Thank you for your recent stay and for your feedback!
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Cody, Hotel Management
Thank you for your recent stay and for your feedback!
by A verified traveler
Posted 28 Aug 2024
I figured I'd pay a bit more for a hotel that (on the outside) looked a little nicer. That was a mistake. The room smelled like a smoking room and there was hair everywhere (packed in the drains and all over the floor). We ended up at a different hotel in Elyria (Holiday Inn Express) the next night and it was $100 /night cheaper and much, much nicer. Pass on this one, folks.
Comment from Hotel Management
29 Aug 2024 by Cody, Hotel Management
Thank you for your recent stay. I am sorry to hear your stay did not meet your expectations. We will share your comments with the housekeeping team.
