Ratings based on 800 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Dirty. Bugs. Gym has been closed for years.
Staff is friendly - but they don’t control the spending that needs to be done to repair/maintain it properly.
Way too much $$/night given the above.
by A verified traveler
Posted 22 Dec 2024
It was ok. It needs to have some upgrades and more cleaning but all was well for the couple of nights
by A verified traveler
Posted 20 Dec 2024
Everything was ok.
by A verified traveler
Posted 6 Dec 2024
All.
by A verified traveler
Posted 1 Dec 2024
by A verified traveler from Jackson
Posted 28 Nov 2024
For one night it will do. This hotel is dated and the price is expensive.
by A verified traveler
Posted 20 Nov 2024
My stay was good , card reader was not working but the staff was very accommodating to help out .
by A verified traveler
Posted 17 Nov 2024
The facility is old and needs many repairs. I feel sorry for the really nice staff who have to try and appease the customers. Bathrooms need to be gutted and please do not look under the beds....had not been vaccumed for years from the looks of it. Best thing was the Front Desk Clerk that was there when I arrived at 10:45 pm. The card key machine was down so she had to walk me to the room and use the master key to open the door. Otherwise, the bed was very comfortable. Bedding was fresh and towels looked new which is something that a well run hotel will provided. Whoever is over the housekeeping is doi g a great job with the linens. Chose this place because I thought Cleveland MS was up amd coming and taking pride in its town, and you can usually always depend on a Holiday Inn Express, but this Holiday Inn Express did not work out.
by A verified traveler
Posted 4 Nov 2024
I stay in hotels about 60 days a year and this is the worst one I have stayed in. The room was filthy. Something that resembled lotion on the bathroom counter, shower curtain rod was broke and I had to zip tie the curtain to take a shower, the tub itself was stained brown, the drain was broke off and there was a used bar of soap in the shower. I’ve never seen anything like it.
by A verified traveler
Posted 2 Nov 2024
