Ratings based on 604 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
This place was full sketchy people. The room was falling apart everywhere. They have roaches and bed bugs. We left the second day because we seen roaches and bed bugs. The front desk clerk illegally asked me for proof of my service animals and everyone knows that is against the law. The night clerk that I showed the bed bug to acted like he didn’t have a clue what to do and told me to wait until the morning. I was not sleeping another second in that room with my family. I will never stay here again. They are the worse. If I could give no stars I would.
Comment from Hotel Management
8 Jan 2025 by Hotel Management, Hotel Management
Dear Tiffany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 6 Jan 2025
After staying a week we had to move because of falsely being accused of bringing oxygen tanks into the room
Comment from Hotel Management
7 Jan 2025 by Hotel Management, Hotel Management
Dear Michelle, we sincerely apologize for the distress and inconvenience caused by the situation you described. We understand how upsetting it must have been to be falsely accused, and we deeply regret that this affected your stay. Please know that we take such matters seriously and are working to ensure better communication and understanding with our guests. We appreciate your feedback and hope you will give us another opportunity to provide you with a much more positive experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 5 Jan 2025
Ro start the property and walk ways w we're not plowed. Check in went smoothly until I got into the room. Smelled like nasty food and air/heat was stuck on cold. Kitchen counter top was coming off the wall. So I switched rooms. Second room was dirty and noisy as well. Rooms have kitchen but no house wanted to cook or dine on. They do not offer coffee makers or any drinks in your room as well. It's ok if your just staying for a night or two. Just not for me.
Comment from Hotel Management
5 Jan 2025 by Hotel Management, Hotel Management
Dear Howard, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, from unplowed walkways to the condition of the rooms and the lack of in-room amenities. Your concerns are deeply valued, and we are addressing these matters with our team to ensure improvements are made. It’s disappointing to hear that we fell short of meeting your expectations, and we appreciate your patience despite the challenges. We are committed to enhancing our facilities and services to provide a more comfortable and enjoyable stay for all our guests. We hope you might give us another chance in the future to deliver a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 4 Jan 2025
Terrible experience, they gave us an hard time with changing the name of the reservations. Made us wait two hours in lobby with our kids. My daughter fell and started to cry and a daughter of there’s proceeded to come from around the front desk to shush my child
Comment from Hotel Management
5 Jan 2025 by Hotel Management, Hotel Management
Dear Keiasha, Thank you for sharing your experience. We sincerely apologize for the difficulties you faced with the reservation process and for the extended wait in the lobby, especially with your children. We are especially sorry to hear about your daughter's experience and the response she received, which does not reflect the level of care we strive to provide. Your feedback is invaluable, and we are addressing these concerns with our team to ensure better handling of such situations in the future. We genuinely hope you will consider giving us another opportunity to provide a more seamless and welcoming stay for you and your family.Sincerely,Hotel Management
by A verified traveler
Posted 4 Jan 2025
If I was the worse Extended Stay America I have ever been , dirty , old, stinky you named it, terrible experience, should have been rated 0 stars for sure not a status of hotel.
Comment from Hotel Management
5 Jan 2025 by Hotel Management, Hotel Management
Dear Wojciech, Thank you for sharing your feedback. We deeply regret that your stay did not meet expectations and apologize for the issues you encountered, including cleanliness, odors, and the overall condition of the property. Your concerns are taken seriously, and we are actively working to address these areas to provide a better experience for all our guests. We appreciate your honest input and hope you might consider visiting us again in the future to experience the improvements we are committed to making.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jan 2025
It's nice n cozy very relaxing and nice people here
Comment from Hotel Management
2 Jan 2025 by Hotel Management , Hotel Management
Dear Michelle, Thank you for choosing Extended Stay America! We are pleased to learn you had a comfortable and peaceful stay and that our team contributed to a positive experience. Your feedback is valuable, and we are committed to providing a welcoming environment for all our guests. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management
by A verified traveler
Posted 1 Jan 2025
It was nice for price
Comment from Hotel Management
1 Jan 2025 by Hotel Management , Hotel Management
Dear Alexis,Thank you for your feedback! We’re glad to hear that you found your stay at Extended Stay America to be a good value. We strive to provide our guests with a comfortable and affordable experience, and we hope to welcome you again for another pleasant stay.Sincerely,Hotel Management
by A verified traveler
Posted 31 Dec 2024
Id recommend it . nice, quiet and clean
by A verified traveler
Posted 30 Dec 2024
If you look at the hotel from the perspective 3-4 stars hotel that cost 2-3 times more money, it is terrible. My first room smelt like cigarettes and sheets weren't changed. I saw the fitted sheet was wrinkled on one side and body hair are still on the top. I went to a front desk (a manager left by that time), and they changed a room, and it was cleaner. I wasn't sure about sheets being new thought; however, even in expensive hotels they don't do it all the time. Overall, you get what you pay for. I work in the industry where we provide fast cheap medical services, and what i learned - better to spend extra 50 dollars, but better quality
Comment from Hotel Management
31 Dec 2024 by Hotel Management, Hotel Management
Dear Natalia, Thank you for your feedback. We are truly sorry to hear that your initial room did not meet our standards, and we appreciate you bringing it to our attention. We take cleanliness seriously, and we'll make sure to address the concerns you raised with our housekeeping team. We understand that quality is essential, and we strive to offer a good value. We hope you'll consider giving us another chance so we can provide you with a more positive experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 30 Dec 2024
Staff members are very nice and offer you the necessity of kitchen supplies and very quiet place to stay
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Dear Michelle,Thank you for your wonderful review! We are delighted to hear that you enjoyed the peaceful environment and appreciated our attentive staff at Extended Stay America. Providing a comfortable and accommodating experience is always our goal, and we’re thrilled we met your expectations. We look forward to welcoming you back soon!Sincerely,Hotel Management
