Ratings based on 993 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 1 Jan 2025
Nice and quiet.
by A verified traveler
Posted 1 Jan 2025
This place is nasty! Do not stay here
Comment from Hotel Management
1 Jan 2025 by Hotel Management , Hotel Management
Dear Kendra, We sincerely apologize for the issues you experienced during your stay and regret that the cleanliness did not meet your expectations. We understand how important a comfortable and clean environment is, and we are truly sorry for the inconvenience this caused. Please know that we take your concerns seriously and are actively reviewing the situation to improve our cleaning standards. Your comments are valuable to us as they help guide our ongoing improvements. We hope you will consider giving us another chance to provide a better experience and demonstrate the positive changes we are working towards.Sincerely,Hotel Management
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 18 Dec 2024
by A verified traveler from Irvington
Posted 15 Dec 2024
Crack hotel dirty bathroom dirty room period
Comment from Hotel Management
16 Dec 2024 by Hotel Management , Hotel Management
Dear Shelly,Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we did not meet those expectations. Your concerns have been shared with our housekeeping team to ensure improvements are made. We understand your disappointment and would appreciate the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 12 Dec 2024
Great service
Comment from Hotel Management
13 Dec 2024 by Hotel Management , Hotel Management
Dear Shaunte, Thank you for your kind review! We are thrilled to know that you enjoyed the service during your stay. At Extended Stay America, we strive to provide exceptional service to all our guests, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back soon!Sincerely,Hotel Management
