Ratings based on 308 Verified Reviews
3.2 Room cleanliness
3.0 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 4 Dec 2024
Staff was rarely available. Elevaror was incredibly slow. Exterior grounds was littered. I had to have one of my keys re-programmed 2 or 3 times. I have travelled for 18 years in 47 states. This was one of the 2 or 3 worst hotel stays I have ever had.
Comment from Hotel Management
5 Dec 2024 by Hotel Management , Hotel Management
Dear Thomas, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We understand how important proper maintenance, cleanliness, and attentive service are to our guests, and we regret that these areas did not meet your expectations. Please know that we are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we would love the opportunity to provide you with a much better experience on your next visit. Thank you again for your insights.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
Room had no phone and no Wi-Fi….staff was very nice, but people need to be aware of this.
Comment from Hotel Management
11 Nov 2024 by Hotel Management , Hotel Management
Dear Timothy,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of phone and Wi-Fi in your room. Providing essential amenities is very important to us, and we regret that we did not meet your expectations on this occasion. We appreciate your kind words about our staff and will ensure they are recognized for their efforts. Please be assured that we are addressing the connectivity issues to enhance our guests' experience. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
The location was great not far from anything. The staff was very pleasant. Only issue I had was the room not being as clean as it should have been. The floor had dust all over it and the bath tub had hair on the wall. Other than that I had a great stay and will book again in the future.
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location and friendly staff, as well as your constructive feedback.We look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
Terrible experience. cockroach’s on the sink and gum stuck to dirty floors. Marijuana odor as you checked in throughout the hallways. Absolutely horrible.
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Dear John,Thank you for bringing your concerns to our attention. We sincerely apologize for the unacceptable conditions you encountered during your stay, including pests and cleanliness issues. This certainly does not reflect our standards, and we understand how distressing this experience must have been. Additionally, we regret that you were subjected to unpleasant odors upon arrival. We are taking immediate steps to address these issues with our housekeeping and maintenance teams. Your feedback is crucial for our improvement, and we hope you consider giving us another chance in the future.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
Room was not clean. Food spatter all on the walls and blinds. Mold around the tub. There was dog hair on the bathroom floor and hair on one of the bed sheets. Elevator is very very slow. The back door to the hotel stayed propped open so anyone could just walk in.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Valerie, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 24 Aug 2024 on Hotels
by A verified traveler
Posted 2 Aug 2024
