Ratings based on 631 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Everything
by A verified traveler from Rockville
Posted 27 Dec 2024
by A verified traveler
Posted 17 Dec 2024
Very rundown property. Bed had a sheet and a "wafer-thin" blanket--with no additional blankets in the room. There were also 3 small pillows for a king-sized bed. There was an ice bucket but not a single plastic cup from which to drink. Basic amenities were definitely lacking
by A verified traveler
Posted 16 Dec 2024
by A verified traveler from Lorain
Posted 14 Dec 2024
Nice for a one night stay
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Prabhu, Hotel Management
Thank you for your valuable feedback. We strive to improve and hope to serve you better in the future.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Prabhu, Hotel Management
Thank you for your valuable feedback. We strive to improve and hope to serve you better in the future.
by A verified traveler
Posted 23 Nov 2024
My room was dirty,food left in a non working fridge,a lot of bugs,I have a video,than they didn’t want to refund my money,took 9 days.I’ll never stay there again,I’ll sleep in my truck
Comment from Hotel Management
27 Nov 2024 by Prabhu, Hotel Management
Dear Mantrease,We sincerely apologize for the issues you experienced during your stay. The cleanliness and condition of your room, as well as the delay in addressing your concerns, fell far short of the standards we strive to uphold. We understand how frustrating this must have been, and we deeply regret the inconvenience caused.Please know that we take your feedback seriously and are taking immediate steps to ensure this does not happen again. Our team is reviewing our housekeeping and maintenance procedures and implementing stricter quality control measures to prevent such situations in the future.Your experience is not reflective of the service and comfort we aim to provide, and we truly regret that this was not your experience with us. Thank you for bringing these matters to our attention, and we hope that you might give us another chance to serve you better in the future.Sincerely,Prabhu.(Front Desk)
by A verified traveler
Posted 21 Nov 2024
The room needing a better cleaning. Walls needed repaired. Toilet paper didnt have anything to hold it. I left my blanket and called to get it and they didnt have it. To open the door was so hard. Had to use your body to push it open. Guy ar frt desk was nice.
Comment from Hotel Management
27 Nov 2024 by Prabhu, Hotel Management
Dear Susan,Thank you for sharing your experience with us. We deeply regret that your stay did not meet expectations and sincerely apologize for the issues you encountered, from the cleanliness and maintenance of your room to the challenges with the door. Your concerns regarding the missing blanket and the toilet paper holder are also noted, and we are sorry for any inconvenience caused.We’re pleased to hear that our front desk team provided friendly service, and we will share your kind words with them. However, we understand that excellent service must also be paired with a comfortable and well-maintained environment. Please know that we are addressing the maintenance and housekeeping issues you mentioned and taking measures to prevent similar experiences in the future.Your feedback is invaluable to us as we work to improve. We hope you will consider giving us another opportunity to provide you with a much better stay in the future.Sincerely,Prabhu (Front Desk)
by A verified traveler
Posted 10 Nov 2024
All staff there were very kind, good natured, and hrlpful. I had s bunch of questions as nd they made sure i had answers and felt comfortable with the car. Great customer service.
Comment from Hotel Management
27 Nov 2024 by Prabhu, Hotel Management
Dear Bea,Thank you so much for your kind words about our staff! We are thrilled to hear that they were able to assist you and make you feel comfortable throughout your experience. Providing excellent customer service is at the heart of what we do, and it’s wonderful to know we met your expectations. We hope to have the pleasure of welcoming you back in the future!Sincerely,Prabhu (Front Desk)
