Ratings based on 914 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
The elevators need fixed. It’s scary to say the least. The TV was so blurry and couldn’t watch anything. It smelled a bit old too.
The hotel staff were friendly, that was the only plus.
Comment from Hotel Management
9 Dec 2024 by Sophia CSR, Hotel Management
Hi Alexis,We apologize for the issues you encountered during your stay, including the elevators, TV quality, and the room's condition. Your comfort and safety are our top priorities, and we are addressing these concerns to improve the experience for future guests. We appreciate your kind words about our friendly staff and hope to have the opportunity to provide you with a much better stay next time.
by A verified traveler
Posted 2 Dec 2024
Nice clean rooms. Friendly staff.
Comment from Hotel Management
3 Dec 2024 by Sophia CSR, Hotel Management
Hi Kathryn L,On behalf of our entire staff - It was our pleasure to provide you with such a wonderful experience. We would love to see you back on your next trip to the area!
by A verified traveler
Posted 29 Nov 2024
Hotel was okay but my room was cold and the heat didn’t work
Comment from Hotel Management
1 Dec 2024 by Sophia CSR, Hotel Management
Hi Jeannette,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
by A verified traveler
Posted 22 Nov 2024
Nice folks at the desk, but the property, the room, the restaurant all leave ALOT to be desired. The room was inexpensive which is why I chose it and not what paid for
Comment from Hotel Management
24 Nov 2024 by Sophia CSR, Hotel Management
Hi James,I’m glad you had a positive experience with our front desk team, but I’m sorry to hear the property and amenities didn’t meet your expectations. We appreciate your feedback and will use it to make improvements. Thank you for sharing your thoughts!
by A verified traveler
Posted 18 Nov 2024
Great bar and easy shuttle to CLE!
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Hi Andrew,Thank you for your positive feedback! We're delighted to hear that you enjoyed the bar and found the shuttle service to CLE convenient. We look forward to welcoming you again on your next trip!
by A verified traveler
Posted 5 Nov 2024
Overall it was a great experience. The only thing that could have been improved upon was the water temperature. I showered after i arrived and the water was luke warm at best.
Comment from Hotel Management
7 Nov 2024 by Sophia CSR, Hotel Management
Hi Barbara,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
by A verified traveler
Posted 4 Nov 2024
2 out of the 3 elevators were out of order.
Comment from Hotel Management
7 Nov 2024 by Sophia CSR, Hotel Management
Hi Brian,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 2 Nov 2024
Our room was not ready. We had to wait in the lobby for an hour.
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Hi Lewis,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 28 Oct 2024
Not having breakfast included with the stay. Cheaper places offer complimentary breakfast.
No extra cups in the bathroom.
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Cynthia,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Sophia CSR, Hotel Management
Hi Richard,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
