Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Would stay here again
by A verified traveler
Posted 20 Dec 2024
I don’t know how this hotel had such great reviews because it was horrible, you don’t need a key card to get in the side entrance which was a door down from my room. I wish I could post the pics I took of the dirty walls & the carpet that was coming up. I opened the window & the view was bricks & tarp. I could of saved $100 & spent $50 at a cheap motel. Oh & breakfast is served at a price, at the Starbucks that they have inside the lobby
Comment from Hotel Management
24 Dec 2024 by Karam.A, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate hearing from our guests as it helps us improve our services and overall guest experience.We sincerely apologize for the issues you encountered during your visit. Regarding the side door, please know that we addressed and fixed this issue as quickly as possible to ensure the safety and security of our guests.We are also sorry to hear about the condition of your room. Please rest assured that we are actively working on repairs to improve the quality and comfort of our accommodations.As for breakfast, we understand your concerns and would like to clarify that the Courtyard brand offers fresh, made-to-order breakfast options in partnership with Starbucks. This partnership allows us to provide premium coffee and specialty beverages, which are offered for purchase as part of our service.Lastly, we are currently undergoing renovations to enhance our property. We apologize for the temporary inconvenience caused by the tarps and construction, and we assure you that these changes will greatly improve the guest experience once completed.We hope you will consider staying with us again in the future so we can provide you with the exceptional stay you deserve. If there is anything else we can assist you with, please do not hesitate to reach out.
by A verified traveler
Posted 15 Dec 2024
The staff leaves a ton to be desired. They only cleaned our room once during a 4 night stay & barely made the bed. The covers were on the floor & not really made.
by A verified traveler
Posted 1 Dec 2024
No free breakfast. No bed made on a 4 day stay. No fridge in room. No free coffee
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
This location has invested in some major updates to the hotel main areas (lobby, eatery, lounge, hallways) as well as the individual rooms are equipped with new flooring, furniture, and decor. The only complaint we have is the water temperature (shower water never got hot) and the bathtub barely drained water and left several inches of standing water.
by A verified traveler
Posted 17 Oct 2024 on Hotels
The room was comfortable and the area was safe
by A verified traveler from Fort Wayne
Posted 15 Oct 2024
