Ratings based on 104 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Excellent staff and bueatiful property. Will definetly bring the family back for another get away.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Denise, Hotel Management
Thank you for your stay with Country Hideaway. Hope to see you in the futureThank you-Denise
by A verified traveler
Posted 16 Oct 2024
This is a nice property, but the amenities are severely lacking for how much of a fee they collect from you ($8 per person, per night), which remains even if most of the "amenities" are closed. The employees at the club house are not very friendly either, although I don't think they're affiliated with Country Hideaway.
Some notes I took during our stay:
1) The room itself was cozy and the beds were comfy. The kitchen was well-stocked with appliances.
2) Contrary to what Expedia has listed under the amenities, there is NOT "24 hour pool access". We politely asked about this at the Mountain Lakes club house shortly after we arrived, and one of the women said to us in a condescending tone, "none of our amenities have ever been 24 hours, you can't believe everything you read online!"
3) The hot tub was "out of order" throughout our entire stay. We asked how long it would be unusable, and that same woman's response was: "A while."
4) One of the outdoor pools has a waterslide, but that pool is only open Memorial-Labor day. The other pool is at the club house, but the only entrance/exit is through the building, and they have a rule against being wet inside the building. Seemed like a catch-22, so we didn't even bother after our previous interactions with the staff.
5) The wet steam room was very unappealing. It looked like a dirty bathroom. It had all white tiles, so you could see every stain.
6) The dry steam room was made of traditional wood and looked okay.
Comment from Hotel Management
17 Oct 2024 by Denise, Hotel Management
Thank you for choosing Country Hideaway as your vacation getaway. To address your concerns with the amenities, Mountain Lakes Resort owns & operates all the amenities. Country Hideaway is not responsible for the club amenities.I will take a look at Expedia today to address the pool open 24 hrs.We hope you will come back in the near future.Thank you-Denise
by A verified traveler
Posted 6 Oct 2024
The staff was absolutely wonderful, the view was spectacular. Although we didn't get a chance to explore the amenities as we were just staying for a wedding, we couldn't have hoped for a more pleasant experience. Highly recommend!!
Thank you so much!
Comment from Hotel Management
7 Oct 2024 by Denise, Hotel Management
Thank you so much for your positive review. Come back and see soonDenise
by A verified traveler
Posted 16 Jul 2024 on Hotels
by A verified traveler
Posted 12 Jul 2024 on Hotels
The property was clean, but really needs to be updated. The beds aren’t very comfortable. They should only charge you for the amenity passes if you use them. We never had time to use them because of other plans and paid for them because it was required to have them. Other than that it was fine.
Comment from Hotel Management
12 Jul 2024 by Denise, Hotel Management
HiThank you for your response concerning the cleanliness of our units. We do have all new beds in the units. The amenity charge is nothing to do with Country Hideaway. The Mountain Lakes Club owns and operates the amenities. If you are not a member in the park you are required to purchase a day pass.Thank you-Denise
by A verified traveler
Posted 29 May 2024
This property is perfect for kids
Comment from Hotel Management
29 May 2024 by Denise, Hotel Management
Thank you for your review. You are correct there are lots of fun things to do for kidsHope to see you back in the futureThank you-Denise
by A verified traveler
Posted 1 Jan 2024
This place is very quiet and is very pretty. However do not plan on getting a good night's sleep. The beds are HORRIBLE! I slept on the couch and luckily my wife is small enough that she could push the 2 chairs in the livingroom together and make a bed out them. If they could provide decent beds this place would be amazing. Unless that happens i would never recommend this quiet beautiful place to anyone.
Comment from Hotel Management
5 Jan 2024 by Denise, Hotel Management
I apologize for the old beds. To share with you for the future we are in the process of getting new beds for all the units. Hope to see you in the future.Thank you-Denise
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
5 Feb 2024 by Denise, Hotel Management
Thank you for the opportunity to accommodate you during your stay. Hope to see you again.Thank you-Denise
by A verified traveler from Miami
Posted 28 Oct 2023
Love the view of the lake on our backyard
