Ratings based on 692 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Bryan,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! Hope you will visit us again soon. Sincerely, Hotel Manager
by A verified traveler
Posted 29 Dec 2024
Room ac unit was so noisy it kept you awake at night and frig. did not work
Comment from Hotel Management
30 Dec 2024 by Hotel Manager , Hotel Management
Dear Kenneth,Thank you for sharing your experience with us. We're sorry to hear about the issues with the noisy AC unit and the non-functional refrigerator. Your comments are important to us, and we will address these concerns to improve our guests' experience. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Dec 2024
The manager was very attentive and my king suite very large and clean.
Comment from Hotel Management
30 Dec 2024 by Hotel Manager , Hotel Management
Dear Garrett,Thank you for staying with us. We're thrilled to hear that the manager's attentiveness stood out during your stay and that you enjoyed your large, clean king suite. Providing excellent service and comfortable accommodations is always our goal. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Hotel Manager , Hotel Management
Dear Miguel,We’re sorry to hear that your experience didn’t meet your expectations. If you have any specific concerns or issues you'd like to share, please feel free to reach out to us directly. We’d appreciate the opportunity to address them and improve your future stays.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Dec 2024
There was a car that looked like a junker and filled with bags in parking lot and the desk clerk said it was a resident car that had been parked there for 6 months. Didn’t even want to park by it. The property is in need of repairs to handicap showers. Rust on the seat in the shower.
Comment from Hotel Management
28 Dec 2024 by Hotel Manager , Hotel Management
Dear Pamela,Thank you for sharing your experience. We apologize for the situation with the car in the parking lot and the concerns about the handicap shower. We understand how these issues can affect your experience, and we're addressing them with our team to ensure a more pleasant and safe environment for all guests. Your comments are important to us, and we will work to make necessary repairs and improvements. We appreciate your input and hope to provide a better stay during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Dec 2024
Very neat spacious . Breakfast was good.
Comment from Hotel Management
24 Dec 2024 by Hotel Manager , Hotel Management
Dear Cynthia,Thank you so much for your positive feedback. We're glad to hear that you enjoyed the spaciousness, neatness, and breakfast. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
The staff was very helpful. We needed to check in early. Our room wasn’t available so they upgraded us to a different rooms so we could check in early, which was awesome. The elevator is scary. Makes a bunch of noise. There’s warning signs not to exceed two people. The continental breakfast was by far the worst representation of a continental breakfast I’ve ever had at any hotel I’ve ever stayed at the powderedeggs and the sausage were cold to touch. They were very few options.
Comment from Hotel Management
6 Dec 2024 by Hotel Manager , Hotel Management
Dear George,Thank you for sharing your feedback. We’re so glad to hear that our staff was helpful and that we could accommodate your early check-in request with an upgrade. We also appreciate you bringing the elevator and breakfast issues to our attention. We're sorry to hear the breakfast didn't meet your expectations, and we will certainly look into improving the quality and variety. Your comments are valuable, and we’ll use them to enhance the overall guest experience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,We appreciate your glowing 5-star rating! It’s rewarding to know that you enjoyed your time at our hotel. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests. We look forward to your next visit and the chance to create even more wonderful memories!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Hotel Manager , Hotel Management
Dear Raul,Thank you so much for the 5 out of 5 rating! We’re thrilled that your stay met your expectations and appreciate you taking the time to rate us. Our team works hard to create a positive experience for each guest, and it’s wonderful to see that reflected in your score. We hope to welcome you back again soon for another exceptional stay!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Manager , Hotel Management
Dear Jorge,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
