Ratings based on 991 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 28 Nov 2024
by A verified traveler from Shaker Heights
Posted 27 Nov 2024
Everything was wonderful. Only problem I had was the bathroom didn’t have a shower curtain and the bathroom wasn’t clean.
by A verified traveler
Posted 18 Nov 2024
Young man at check-in was helpful and accommodating or I would have left. Grounds were full of empty liquor bottles and trash. There are better hotels around at the same price. Won’t book this property again.
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Dear Myra, Thank you for staying with us and reviewing your experience. We are pleased that our front desk team was helpful during your check-in. We apologize for the condition of the grounds you encountered, and we take your comments seriously. Our team works hard to maintain a welcoming environment, and your feedback will help us ensure improvements in cleanliness. We appreciate you bringing this to our attention and hope you will consider giving us another chance in the future for a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
Poor service Poor room Bad smell
Comment from Hotel Management
15 Nov 2024 by Hotel Management , Hotel Management
Dear Al,We are truly sorry to hear about your disappointing experience and apologize for the service and room conditions that fell short of expectations. We understand how a less-than-fresh atmosphere and any lapses in service can impact a stay, and we are addressing these areas to ensure improvements in cleanliness and attentiveness across our team. Your feedback is invaluable as we work to enhance our guest experience, and we are committed to making meaningful changes. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the high standards we strive for.Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2024
