Ratings based on 480 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 15 Oct 2024
It was all great!
by A verified traveler
Posted 5 Oct 2024
The fact that you are staying in a renovated castle is amazing. The grounds were beautiful and it was decorated for fall so nicely. Loved the reception staff. Our room was perfect and comfortable. Almost
by A verified traveler
Posted 17 Sep 2024
Loved the property and the rooms were unique
by A verified traveler
Posted 2 Sep 2024
Amazing place , apart from a car launch there & then the pool was shut in the morning!!
Food was amazing & best night sleep in along time
by A verified traveler from London
Posted 7 Aug 2024
Loved the property and the facilities. Restaurant felt overpriced for what it delivered. Breakfast was brilliant and highly recommended.
Did not like the fact that there was limited air flow and air con in our room. Very hard to sleep in a family room without any airflow. Fans helped but let's just say, would expect a bit more than two fans whirring in the background to help us get some oxygen into the room.
by A verified traveler
Posted 29 Jul 2024
Absolutely stunning
by A verified traveler
Posted 15 Jul 2024
Exquisite property! A beautiful place to unwind and refresh.
by A verified traveler from Houston
Posted 13 Jul 2024
I’m not sure why this place has four stars. The property is beautiful, but the service is the restaurant is terrible. Waited nearly 2 hours for our food. It was not worth a 2 hour wait. Staff apart from front desk, don’t speak English. The extra bed in our room was unportable and squeaky. We only had hand towels in our bathroom and had to request larger ones. Because it had been warm that day, it would appear this property died not have proper ventilation, especially in the “ fine dining” restaurant and breakfast area. It was stuffy and hot. The breakfast is fine but again for a four star hotel- not amazing. There were flies by and on the food plus in our room. I would not spend the money to stay there again. Disappointing stay.
Comment from Hotel Management
17 Jul 2024 by Elvire , Hotel Management
Dear Rasheeda, Thank you for taking the time to share your concerns.We deeply regret that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you faced.We are pleased to hear you appreciated the beauty of our property. However, we are very sorry for the long wait you experienced at our restaurant. We understand how frustrating this must have been and are taking immediate steps to improve our service speed.Regarding the language barrier, we are working on providing additional language training for our staff to ensure better communication with all our guests. We also apologize for the condition of the extra bed and the towel situation in your room. Your comfort is our priority, and we will address these issues with our housekeeping team.The ventilation problem you mentioned, especially in our dining areas, is also being reviewed to ensure a more comfortable environment for our guests. As for the presence of flies, we are implementing stricter hygiene measures to prevent such occurrences in the future.Your feedback about our breakfast offerings has been noted, and we will strive to enhance the quality and variety to meet our guests' expectations.We understand your disappointment and sincerely hope you might reconsider giving us another chance in the future. Please feel free to contact us directly if you decide to return, and we will do our utmost to ensure you have a much-improved experience.Thank you once again for your valuable feedback.Best regards,Elvire PeratCommunity Manager
by A verified traveler
Wonderful
Posted 12 Jul 2024 on HotelsCalm, friendly and nice hotel in a lovely village. Great service and very friendly staff. Thank you!
