Ratings based on 4,995 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we look forward to welcoming you back in the future!
by A verified traveler
Posted 18 Nov 2024
Property was decent- other then buccaneer bay- half the advertised activities are no longer there. The water playground there was old and rusty.
Most annoying part was I had to walk to the check in building 4 seperate times because my key cards wouldn’t work.
Comment from Hotel Management
24 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we have activities everyday in our recreation center as well as a movie theater, the water playground is old however it is safe and I will share we are working to replace with a fun bigger feature in the near future. We do hope you chose to stay with in the future!
by A verified traveler
Posted 18 Nov 2024
Our unit was clean but in definite need of an update. The carpet was threadbare and torn in some areas. We still had a great stay and appreciated the prompt attention from security when we needed access to our unit.
Comment from Hotel Management
18 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we appreciate your kind words regarding our team members as that is service, we take pride in. Thank you for your feedback as we are always seeking opportunity to make enhancements. We are happy you had a great stay and hope to welcome you back in the future!
by A verified traveler
Posted 17 Nov 2024
Nice rooms and grounds. The staff were all great! Big Kahuna bar and grill was really fun. The Italian restaurant was always empty and seemed like the food court at the mall. We didn't eat there, except for an ice cream sundaes. It's got a nice kitchen area, but realize that there isn't cleaning service during your stay, so guests need to make beds and clean-up after themselves. I recommend Summer Bay.
Comment from Hotel Management
18 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we are happy you enjoyed the amenities and accommodations. We appreciate your kind words regarding our team members as that is service, we take great pride in. While it is true as a resort, we do not provide cleaning service daily, we do provide any amenities needed. Thank you for recommending our resort and hope to welcome you back in the future.
by A verified traveler
Posted 17 Nov 2024
I enjoyed walking the property and the food and grocery stores available nearby. The quiet and peaceful neighborhood was also wonderful.
Comment from Hotel Management
18 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we are thrilled you enjoyed the resort and location. We hope to welcome you back in the future!
by A verified traveler
Posted 14 Nov 2024
Great stay! Property is very clean, so many different pool options water slides and different parcs. It’s the perfect destination for kids. The condo itself is huge (1300 SF) with 2 big bedrooms and balcony.
It’s the 2nd time that I have stayed at this property and I would definitely stay here again.
Comment from Hotel Management
16 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review. We appreciate your loyalty as a return guest. Thrilled you had a great stay and look forward to many more visits.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for the review, please feel free to reach out to management with any challenges as it is our pleasure to assist.
by A verified traveler
Posted 11 Nov 2024
Overall a good stay
Comment from Hotel Management
12 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we are thrilled you had a good stay. We hope to welcome you back in the future!
by A verified traveler
Posted 11 Nov 2024
We loved this place. The kids had every thing’s to do, and the adult had a BbQ place to cook, very nice place. We recommend it!
Comment from Hotel Management
12 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review. We are thrilled you and your family enjoyed the amenities as that is what a vacation is all about. We appreciate your loyalty in recommending our resort. We hope to welcome you back in the future!
by A verified traveler from Sioux Falls
Posted 10 Nov 2024
Great week here. Quiet, comfy all we needed.
Comment from Hotel Management
10 Nov 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we are happy you had a great week stay and enjoyed. Hope to welcome you back in the future!
