Ratings based on 218 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Really Poor
Posted 18 Jul 2024 on HotelsYou know what to expect from an Ibis. Simple but good for the price and convenience. This Ibis was not good at all. Service was really poor. I asked for a quiet room at reception and we were given a room next to the lift. Very noisy. I went down to get this changed and waited a long time as nobody was on reception and nobody came when I rang the bell, in all 3 times. We had decided to eat in the Courtepaille and get an early night. Our waitress made lots of f mistakes and we waited ages as she was the only one serving until later.
Breakfast was ok and the 1 man serving it worked hard but tables were left uncleared. The coffee was awful even for machine coffee.
I was asked if everything was ok when I checked out and I said no and explained what was wrong. I have no confidence that my feedback would have been passed on. What is the point of asking the question if nothing happens to the feedback.
Accord Group. I hope someone there is reading this.
Deborah Cardwell
by A verified traveler
Skip breakfast
Posted 31 Dec 2023 on HotelsThe breakfast was inadequate and stale. Tables had not bee been wiped down. The bread and cheese were not fresh.
by A verified traveler
Posted 17 Sep 2023
Ibis deliver the goods at a great price. This ibis a bit far out but good
by A verified traveler from Ross on Wye
Posted 22 Aug 2023
Very disappointing. Stayed here before and it was OK. This time was different. Air Con did not cool room anywhere near enough - very warm. Most of car park unavailable (taped off) so had to park in VERY tight space. Toilet positioning weird - seat cover could not go upright as shelf overhanging the bowl - so pushing on your back when sitting on throne (!). Also, loo paper positioned behind you so you had to be a contortionist to reach. Staff variable. Morning guy was great. Night guy had obviously not had enough training. Very uncertain about what to do. Had to call colleague at home to get advice. Tried to charge me for room when I’d already paid via Expedia
by A verified traveler
Posted 19 Aug 2023 on Hotels
by A verified traveler
Friendly
Posted 5 Jul 2022 on HotelsVery friendly service at reception and the bar
by A verified traveler
Ok hotel for a one night stop
Posted 20 Sep 2021 on HotelsOk hotel for a one night stop on the way to your destination. The room is very compact but clean. Checkin and checkout was very quick. You can park your car around the hotel but for an extra 5€ you can park in the garage situated under the hotel. The hotel is located on a road with good connection to the freeways, but this means you are at least 30 min walk out of the city center.
by A verified traveler
Posted 10 Jan 2020 on Hotels
A bit old and run down very small rooms
by A verified traveler
We loved our stay, couldn’t fault it, amazing
Posted 8 Aug 2019 on HotelsThe hotel room was very comfortable, clean and easy to find
by Ira Leonard
Posted 19 Sep 2017 on Hotels
Staff helpful a good walk into town. Bathroom rather small and shower poor.
