Ratings based on 626 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Well located business hotel in Clermont Ferrand
Posted 16 Jul 2024 on HotelsVery good location and friendly staff. The room decoration is outdated and doesnt feel homy
Comment from Hotel Management
16 Jul 2024 by Emilie, Hotel Management
Dear valued guest, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and encountered friendly staff during your stay. We apologise that the room decoration did not meet your expectations. We will take your comments into consideration for future improvements.Best regards, l'AppartCity Clermont Ferrand Centre Team
by A verified traveler
Close to coach station, however many downsides.
Posted 29 Sep 2022 on HotelsThe room appeared clean, however there was a smell of damp in the bathroom which spread into the other rooms. The furniture was quite tatty and really didn't fit the apartment. It just looked quite unloved and like it needed a redecoration. I also found it very difficult to wash dishes as the water wasn't hot enough and in the end had to put them through the dishwasher in order to get them clean. This isn't ideal. The sound proofing also isn't great and I could hear people in the corridor and in the adjacent room, this would be a problem if noise was made at night, which fortunately wasn't the case here.
What was great is it is close to the main coach station and within easy walking distance of Jaude. I would use this again as an overnight stay on a long journey, however not otherwise sadly. It was however very reasonably priced.
Comment from Hotel Management
4 Oct 2022 by Morgane, Hotel Management
Mme Jacqueline,Nous vous remercions de nous avoir fait part de votre expérience chez Appart’City.Nous sommes heureux de lire que vous avez passé un agréable séjour à l’Appart'City Clermont Ferrand Centre .Nos équipes ont à cœur d’enchanter les clients et de leur offrir une expérience unique : vos précieux commentaires sont une récompense !Concernant l'état de nos appartements sachez que nous sommes en attente de rénovations afin d'arborer une apparence plus agréable.Dans l’attente du plaisir de vous accueillir à nouveau chez Appart’City, nous vous prions de recevoir, Mme Jacqueline, nos chaleureuses salutations.Morgane, Réception.
by A verified traveler from Seattle
Posted 24 Aug 2021
The property is run down and looks like a hostel. Amenities are old and uncomfortable.
Even though it is non smoking, it smelled like cigarette smoke.
The unit didn’t have air conditioning and opening the window is not an option: other tenants are either smoking on the sidewalk or you have to deal with traffic noise coming from the very busy boulevard.
All in all this isn’t worth the nightly rate.
Comment from Hotel Management
4 Sep 2021 by Emilie, Hotel Management
Dear,
Thank you for making us part of your experience at Appart'City.
We regret that your stay at Appart'City Clermont Ferrand Centre did not meet your expectations and we sincerely apologize for the inconvenience.
Indeed, our residence is awaiting work to restore and refresh the whole building, also renew the available equipment, floors and decoration.
We hope, during a future stay, to convince you that these inconveniences were isolated incidents and you will live a much more positive experience.
Again, we thank you for your comments which allow us to improve on a daily basis.
Until we have the pleasure of welcoming you soon to Appart'City, we ask you to receive, Sir, our best regards.
Appart'City Clermont Ferrand Team.
by A verified traveler
Posted 9 Jul 2021
The room was very small, no side table by the bed or lamp. The kitchen was very basic so if you don’t need to cook then not a problem.
The staff were very nice, location good. It’s a good place for the price for few days but we stayed a week so decided to stay somewhere a little bit more comfortable. But it’s as I said it was cheap and clean, the only thing was the carpet in the room who could do with an update.
by A verified traveler
Posted 16 Sep 2019 on Hotels
Comment from Hotel Management
2 Oct 2019 by Emilie, Hotel Management
Monsieur,
Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre séjour.
La satisfaction client étant au cœur de nos priorités, nous sommes ravis de constater que notre appart’hotel vous a donné grande satisfaction et que vous ayez apprécié votre séjour.
Nous espérons avoir le plaisir de vous accueillir de nouveau dans l’un des établissements du Groupe Appart’City.
Cordialement,
Emilie
-Service réception-
by A verified traveler
avoidable
Posted 8 Sep 2019 on Hotelsuncomfortable. Poor wifi
Comment from Hotel Management
10 Sep 2019 by Emilie, Hotel Management
Hello,
We're very sorry you didn't have a good experience and we apologize for it.
We sometimes have trouble with wifi connexion, but always find solutions. So don't hesitate to come to the reception to share your issues with us.
Also, could you maybe be more precise about what you missed during your stay ? This could help us for improvement.
Thank you in advance.
Hoping to welcome you again in one of ou Appart City, I wish you a very nice day.
Best regards,
Emilie
-Reception-
by A verified traveler
Posted 9 Nov 2018 on Hotels
Comment from Hotel Management
22 Dec 2018 by Rémi, Hotel Management
Madame, Monsieur, Nous sommes ravis que la qualité de nos hébergements et notre offre tarifaire, aient été à la hauteur de vos attentes. Dans l'attente du plaisir de vous recevoir de nouveau, je vous souhaite une agréable journée. Cordialement. *Rémi* service réception
by A verified traveler
Posted 19 Oct 2018 on Hotels
by A verified traveler
Good stay
Posted 19 Oct 2018 on HotelsGood location
by A verified traveler
Posted 6 Aug 2018 on Ebookers
No air-condiotioner, cleanness regular, good communications. Ok for a single night during travel, but not enough for a longer stay.
